Consultation Supervisor in Minnetonka, Minnesota at SERVICE MANAGEMENT GROUP INC

At Asura each employee can bring their whole self to work. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

Asura Offers:

Work/Life Flexibility

Professional Development Opportunities.

Generous Paid Time Off options

Free Mental Health/Wellbeing Program

Health, Dental, & Vision Insurance for full time employees

HSA + FSA for full time employees

Retirement Plan

Company Paid Disability & Life Insurance for full time employees

About This Role:

The Consultation Supervisor will oversee a team and provide leadership, direction and coaching to ensure that their team successfully supports the needs of Consultation participants or Participant Representatives under the CFSS service models. Supervisors will oversee and help their team navigate the intricate relationships between participants, service providers, lead agencies, and the State of Minnesota.

Requirements:

• Bachelor’s degree in health care, human services, or related field preferred.
• Minimum 5 years of work experience providing direct care services to persons with disabilities or persons aged 65 required.
• People management experience, or the willingness to learn, with focus on coaching, accountability, culture, and results.
• Aptitude to think strategically and creatively, with a strong focus on delivering results.
• Ability to maintain a high level of confidentiality and demonstrate an objective mindset.
• Intermediate computer skills including internal office and organizational software, and the ability to gain proficiency with Asura specific systems.
• Ability to adapt to rapid change and work effectively in a fast-paced environment.
• Excellent organizational, problem solving, communication, and interpersonal skills.
• Meet deadlines and leverage resources to deliver person-centered services within deadlines.
• Must pass a background study with the Minnesota Department of Human Services.

Job Responsibilities:

• Maintain a caseload of Consultation participants.
• Understand and perform all job functions of their team.
• Monitor and evaluate employee performance and provide feedback and coaching.
• Handle employee relations matters, including con?ict resolution, disciplinary actions, and grievance procedures.
• Participate in interviewing and hiring team members.
• Plans, leads, develops, coordinates, new processes and implements policies.
• Conduct in-person training, onboarding, and offboarding for all assigned employees to ensure compliance, competency, and continuity of services.
• Required to audit a portion of their advisors’ caseloads on a quarterly basis to ensure quality assurance, documentation accuracy, and regulatory compliance.
• Support and guide team members in achieving productivity goals.
• Provide leadership and guidance to foster a culture of continuous improvement and accountability.
• Foster a collaborative work environment that encourages team building, while valuing the individual diversity and uniqueness of all employees.
• Work as part of a leadership team comprised of other managers, team leads, and directors to meet program goals.
• Participate in the development of departmental processes and policies.