Optical Services Manager at EYE-Q Vision Care – Fresno, California

EYE-Q Vision Care is seeking an experienced Optical Manager to lead our optical department and serve as a key member of our leadership team. The role requires a balance of hands-on optical expertise, staff leadership, operational oversight, and exceptional patient service. The ideal candidate takes pride in quality over volume and enjoys building long-term trust with patients and staff.

ABOUT EYE-Q
We are a patient-centered, private Optometry/Ophthalmologist practice known for personalized care, quality eyewear, and a welcoming environment. Our team works closely with our doctors to provide seamless experience from exam to eyewear delivery. We value professionalism, integrity, consistency, and strong patient relationships.

EYE-Q has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment. As an Equal Opportunity Employer, we will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender, sexual orientation, gender identity, national origin, ancestry, citizenship, marital status, age, physical or mental disability, genetic information, veteran status, or uniformed service member status. Employment is at-will as permitted under applicable state law. Either the company or employee may terminate the employment relationship at any time, for any reason, with or without notice or cause.

RESPONSIBILITIES:

Optical Leadership & Daily Operations
Oversee all day-to-day optical department operations.
Supervise, train, and coach opticians and optical staff.
Maintain consistent workflows, standards, and policies.
Create staff schedules and ensure appropriate coverage.
Service as a liaison between doctors and optical staff.

Patient Experience
Ensure each patient receives attentive, personalized eyewear guidance.
Educate patients on frame selection, lens options, and lifestyle needs.
Handle patient questions or concerns with empathy and professionalism.
Maintain a calm, welcoming, and service-oriented optical environment.

Sales, Performance, & Accountability
Support optical sales goals while prioritizing patient trust and ethics.
Monitor key performance indicators (capture rate, AR, remake rates).
Coach staff on confident, pressure-free patient communication.
Maintain consistent pricing and discount policies.

Inventory & Vendor Management
Manage frame and lens inventory ordering, displays, and returns.
Work with trusted vendors to curate frame boards that fit the practice’s brand.
Track inventory accuracy and avoid overstocking.
Coordinate lab relationships and resolve order issues.

Insurance & Compliance
Oversee vision insurance processes (EyeMed, VSP, private pay, etc.).
Ensure accurate billing, documentation, and compliance.
Maintain optical policies aligned with practice standards.

REQUIRED SKILLS/ABILITIES:
Strong knowledge of lenses, frames, measurements, and troubleshooting.
Management, planning, budgeting, and quality improvement skills.
Excellent communication and interpersonal skills.
Strong organizational, analytical, problem-solving, and negotiation skills.
Ability to develop and mentor others.
Strong attention to detail and consistency.

EDUCATION AND EXPERIENCE:
Minimum 3 years of optical experience.
Previous optical management or lead optician experience.
Experience with vision insurance plans.
ABO certification and/or NCLE (preferred).
Private practice experience OD/MD office (preferred).

This is a full-time exempt position with a benefits package. Salary will be determined based on experience and training of the candidate. Review of applications will continue until the position is filled.

POSITION LOCATION: EYE-Q Vision Care practice sites are located in Fresno, Clovis, and Selma.

PAY RANGE: $86,000 - $103,000 per year depending on skills, experience, and education.

WHAT'S IN IT FOR YOU:
Competitive pay
Long-term growth opportunity within a stable practice
Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
Mileage reimbursement
Paid vacation, holidays, and sick time
Employee discounts (glasses, contacts, and other cosmetic services)
Birthday and milestone anniversary gifts
Employee assistance program
Employee appreciation events
Community service and volunteering opportunities

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:
https://eyeqvc.com/careers/