Bilingual Digital Branch Representative/Full-Time/Onsite at Kelly Community FCU – Tyler, Texas

Position Summary for the Bilingual Digital Branch Representative Full-Time / Onsite for Digital Branch Office: We're Growing and looking to add our next Great Talent! We're hiring for a Bilingual fluent English and Spanish Talent to support our strong Digital Branch Team! Check out the Digital Branch Representative position qualifications, other job required skills, and hours availability to consider applying with us! We want you to apply today!

What if your ability to build trust could directly improve someone’s financial well-being every single day?

Do you thrive in roles where success comes from relationships built over time—not just transactions?

Are you the kind of person who spots needs others miss—and confidently recommends solutions that make a real difference?

Do you naturally turn everyday conversations into meaningful relationships—and opportunities to truly help people?

As a Bilingual Digital Branch Representative (Branch Services) You play a key role in delivering on our mission to care for members like family. Every interaction is an opportunity to build trust, create meaningful relationships, and provide solutions that truly improve our members’ financial lives. If you prioritize people, take pride in helping others, and enjoy making a positive impact - this is the place for you. You'll be at the heart of the member experience, creating welcoming, meaningful connections in both English and Spanish. You will take time to understand each member’s needs, offer thoughtful solutions, and ensure every interaction ends with confidence and care. Your ability to build trust and deliver a positive experience will directly contribute to growing our reputation through member feedback and community impact.

We are looking for someone who shows up as a true team player, and strives for excellence in everything they do. You will be part of a supportive, mission-driven team that values accountability, growth, and doing the right thing every time. If you are passionate about helping others, enjoy building relationships, and take pride in delivering exceptional service, this is an opportunity to grow your career while making a meaningful impact every day.

Compensation and Position Classification for Bilingual Digital Branch Representative: $15 per hour (includes Bilingual Stipend pay), paid Bi-weekly.

Employee Benefits

• Health, 3 plan options with BC/BS – one plan fully paid for employee
• Dental, Vision, Short- and Long-term disability, Basic Life/AD&D, and Voluntary Life/AD&D
• Supplemental Accident and Critical Illness Insurance
• 401K with Employer Match – employee fully vested on Day One!
• Paid Leaves** include Vacation, Sick, Bereavement, Jury Duty, Volunteer (** Not eligible during initial 90 day hiring period)
• Plus 11 paid Holidays annually!
• Casual work attire environment!

What You'll Do as the Bilingual Digital Branch Representative

• Consistently deliver an exceptional member experience by actively engaging with members, understanding their needs, and providing personalized, effective solutions. Strive to build strong, lasting relationships, ensure member satisfaction, and contribute to member loyalty through clear communication, responsiveness, and proactive service. Digital Branch Representative performance and accountability is measured by individually receiving 52 or more 4 star or greater positive online reviews with name mentioned by 12/31/2026.
  
• Consistently produce high-quality work with a focus on accuracy and attention to detail, minimizing errors through careful planning and thorough review. Strive to maintain a high standard of performance by adhering to processes, continuously improving skills, and ensuring tasks are completed with precision and efficiency. Digital Branch Representative is held accountable and performance is measured by completing all work with having no more than two checks that are accepted and a hold not placed causing the credit union a loss in 2026.
• Consistently identify and offer products and services while handling daily transactions. Digital Branch Representative performance and accountability is measured by successful cross sell with at least 165 members by 12/31/2026.
• Assist Digital Branch in growing the credit union to increase members by 227, increase loans $22,239,876 and increase deposits $27,213,560 from prior year by December 31, 2026 date while achieving net income!

What We're Looking for in a Bilingual Digital Branch Representative

• Applicant has written and verbal proficiency and fluent in English and Spanish
• Prioritizes long-term relationships over one-time transactions
• Familiar or prior work experience in a call center
• Excellent communications in verbal and written
• Possesses a genuine and self-starter attitude
• Ability to multitask in a fast-paced environment
• Good understanding of the foundation of determining credit worthiness
• The ability to collaborate with team members
• Able to plan and prioritize workload, strong attention to detail, with a focus on accuracy and quality of work
• A trusted advisor to our members and others can rely on

Required Experience: Digital Branch Representative must have minimum six (6) months work related experience with cash or customer sales transactions handling, prior teller or CSR/MSR in a credit union or bank, and preferred prior call center experience. Must have basic foundation and concept understanding of banking terms, debit and credit cards, auto or personal loans, checking and/or savings accounts as a financial services consumer.

Education: Digital Branch Representative: Minimum High school graduate or GED. Some college education or background in professional communications, or working towards a degree in business communications or business administration is preferred.

Why the Bilingual Digital Branch Representative Role Matters

Our established credit union members and potential borrowers depend on the Bilingual Digital Branch Representative to provide outstanding, bilingual (Spanish and English) service that drives member satisfaction and positive reviews while growing the credit union through new accounts, loans, and referrals. Actively identify member needs and connect them to the right solutions. Ensure all work is completed accurately and in compliance with established standards. We take pride that our Digital Branch team's priority is to build lasting relationships with members and referral partners, delivering prompt and trusted service and measurable results that strengthen both our members’ financial futures and the credit union’s long-term growth.

Bilingual Digital Branch Representative Location & Hours: Onsite in our Tyler, Texas Administration Office with availability to work Monday - Friday between business hours 8 AM - 5 PM and open work availability between 7:45 AM to 6:30 PM for occasional designated training or required meetings before and/or after regular business hours.

Company Highlights

At Kelly Community, we’re seeking talent for our team with a BIG heart, prioritizing collaboration, empathy, and support for both colleagues and members. We are here to celebrate successes and foster an inclusive, valued environment. We show up everyday committed to excellence, continuously improving while never settling for the status quo. Our focus is on fulfilling our mission statement: We care for members like family! Our values are Big Heart, Team Player, and Excellence.

Kelly Community Federal Credit Union is ranked as one of the top-rated, financially sound financial institutions in the United States. Located in Tyler, Texas, our organization has consistently grown year after year. At over $170 million in assets, Kelly Community is a full-service banking institution offering a large suite of financial products and services.

Items to Review Before Applying

Please review the following attachments before proceeding with your application:

• Digital Branch Representative Job Description
• Summary of Your Rights Under the Fair Credit Reporting Act
• Kelly Community Federal Credit Union Selection Process

Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

1. Initial Application Screening (within 2 business days of application)
2. Phone Screening (within 2 business days of screening)
3. Profile Assessment (within 3 business days of passed phone screening)
4. 1st Interview (Approximately 3-5 business days or dependent on number of applicants; please refer to job posting for any scheduled dates)
5. Follow-up interview (within 2 business days. Dependent on position and number of applicants; not required in all processes)

*Varies by position’s skills requirements

Typical time to hire if the candidate passes all processes: 21 days to hire