Remote Customer Success Engineering Manager at Jobgether – India

Remote Customer Success Engineering Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote Customer Success Engineering Manager. In this role, you will play a vital part in enhancing customer satisfaction and success through technical leadership and expertise. You will collaborate closely with data scientists, engineers, and customer executives to drive impactful solutions that meet clients' needs. Your effort will contribute to transforming traditional practices in the insurance industry, ensuring that innovative SaaS solutions are delivered effectively. By fostering collaboration and understanding customer feedback, you will help shape the future of the technology we provide to our customers.Accountabilities

• Engage in technical discussions with data scientists and engineers.
• Present product roadmaps and manage QBRs with clients.
• Ensure customer requests and escalations are resolved effectively.
• Support the migration of customers from on-prem to OnDemand solutions.
• Provide technical guidance during deployments and upgrades.
• Attend QBRs to support customer strategy and adoption.
• Collect customer feedback to improve products and services.
• Lead technical communications with customers and implementation teams.
• Monitor compliance with SLAs and DCOD processes.

Requirements

• Bachelor's degree in a technical discipline or equivalent experience.
• Minimum 5 years in a customer-facing technical role.
• Strong emphasis on customer success and results-driven delivery.
• Experience with SaaS infrastructure and multiple platform architectures.
• Familiarity with Duck Creek product or similar technologies.

Benefits

• Remote-first work environment promoting collaboration and inclusion.
• Opportunities for professional development and growth.
• Supportive team culture that values diversity and equity.
• Flexible working hours to facilitate work-life balance.
• Access to modern tools and technologies for efficient workflow.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1