Field Service Engineer at MSA, The Safety Company – Zhanjiang

MSA, The Safety Company
Field Service Engineer

CN-44-Zhanjiang

Requisition ID: 2025-9460
Type: Full-Time
# of Openings: 1
Category: Service - Sales Representative, Services

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

• Serve as technical troubleshooter to customers after sale and during product testing and installation to ensure timely resolution and customer satisfaction.
• Investigate and resolve technical problems; repair or replace components/products or provide alternative solutions to minimize downtime.
• Respond to customer requests for system or component changes or upgrades in compliance with technical standards.
• Provide training to customers on product use and maintenance to enhance operational safety and efficiency.
• Report all observed failures to engineering for root cause analysis and corrective action.
• Provide feedback to engineering for product and maintainability improvements to support continuous improvement initiatives.
• Maintain accurate records of customer data and service history to ensure traceability and compliance.
• Support sales activities by generating after-sales service solutions and providing technical consultation to drive customer satisfaction and revenue growth.

Qualifications

• Proven ability to troubleshoot electrical and/or mechanical systems to ensure operational reliability and minimize downtime.
• Highly motivated, collaborative, and results-driven with a strong sense of integrity.
• Organized and detail-oriented with strong analytical and systems-thinking skills.
• Excellent communication skills across all organizational levels to foster effective collaboration and customer engagement.
  

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MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA’s policy not to discriminate against any employee or applicant for employment on the basis of the person’s age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran’s status, genetic information, political affiliation, disabling condition, or any other category protected by applicable federal, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.

If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.