Clerk Registrar at StrongMind, Inc. – Chandler, Arizona

Position Summary:

The Registrar clerk helps ensure students stay on track by working closely with school counselors and staff to support academic progress, engagement, and communication with families. This role includes managing student records, assisting with attendance and transcript updates, responding to parent and student inquiries, and helping identify and remove barriers to success. It also involves supporting enrollment, handling outreach for disengaged students, and collaborating with teams to make sure students are in the right courses and receiving the support they need

Primary duties and responsibilities:

• Assist the School Counselors in supporting student achievement and student progress
• Assist with inbound and outbound communication to assist students and their families with maintaining their attendance log (edited)
• Assist with maintaining student digital cumulative files including scanning mail or sorting incoming faxed or emailed documents.
• Assist with responding to records requests within 10 business days of receipt
• Assist with the reception desk and walk-ins for enrollment, records, etc. as needed
• Assist with transcript entry including checking files for missing transcripts, sending records requests for missing transcripts and entering transcripts
• Assisting in identifying students' personal barriers preventing their educational success (tech issues, time, and self-management, managing virtual learning curve, study habits and skills and offering orientation help)
• Assisting with mailing projects such as diplomas, 8th grade promotion certificates, retention letters, etc.
• Collaborate with Attendance Clerks to assist with students or families that are having difficulty with getting logged in and submitting/approving attendance hence holding them back from progressing
• Collaborate with School Counselors to assign students to courses each term as needed and ensure they are in the correct courses to meet their graduation needs
• Contacting Parents/Guardians of minor students who are not engaged in scheduled courses and work on a plan to keep both students and guardians engaged
• Help manage general email inboxes or voicemails and respond to inquiries or forward to the proper team or department as necessary
• Model appropriate behavior with students, parents/guardians, and colleagues
• Monitor and assist with the students who are academically not progressing and below 40% in courses
• Monitor Engagement for the students that are not meeting each course attendance requirements and actively participating and engaged in all courses scheduled
• Providing Non-Academic Support by communicating with families and providing targeted support
• Respond to student and parent inquiries via phone, text, and e-mail regarding guidance topics. This includes calls and emails that come through the general line.
• Review Academic progress and pacing while working with both instruction, guidance, and Exception Student Services as needed to ensure successful achievement within their assigned courses
• Review and work with students who are truant or have not started scheduled courses to get them re-engaged and active in courses
• Utilizing data and reports to continuously monitor students’ success or lack of success
• Withdrawing students who are not responsive to the reach outs and not meeting the expectations of scheduled courses and attendance
• Withdrawing students who have completed with their credit recovery or have decided to go another educational route
• Assist with any and all other duties as assigned

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way
From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays
A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You
Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human
Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times
Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support

At StrongMind, we offer a competitive total compensation package, informed by market data and aligned with our size, stage, industry, and location. Medical, dental, vision, Unlimited PTO, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters
We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.