Registered Nurse at Trillium Health Inc. – Rochester, New York

Job Title: Registered Nurse, Clinical
Department: Clinic
Position Type: Full-Time
FLSA: Non-Exempt

The Registered Nurse (RN) plays a critical role in supporting the Care Team POD model and managing nurse schedules to ensure efficient clinical operations. This role prioritizes patient-centered care, interdisciplinary collaboration, and proactive coordination to maintain continuity of care and optimize POD effectiveness.

• Maintains nurse schedules to ensure adequate coverage across the clinic.
• Administers treatments, injections, and immunizations.
• Coordinates care for patients by working with the interdisciplinary healthcare team.
• Adjusts staffing in real time based on patient volume and acuity.
• Manages open triages and ensures timely resolution.
• Assesses reasons for patient visits and directs ("jockeys") patients to the appropriate provider.
• Prepares and pends orders for provider review.
• Processes prescription requests.
• Provides patient education on self-injection, new medications, treatments, or other care needs.

• Collaborates with providers, nurses, supportive services, and patient service representatives to maintain POD efficiency.
• Ensures continuity of care within the POD by monitoring patient needs and follow-ups.
• Handles open in-basket messages and coordinates appropriate interventions.
• Facilitates effective communication with other Care Team RNs to support seamless care transitions.
• Assists providers in delivering patient care.
• Explains procedures and treatments to patients to gain cooperation, understanding, and reduce apprehension.
• Aids providers during examinations and treatments.
• Observes patients, records significant reactions/conditions, and notifies providers of reactions to drugs or treatments.
• Assists providers with written prescriptions, refills, pharmacy phone-ins, and medication list documentation.
• Performs duties of a Medical Office Assistant and/or Licensed Practical Nurse including taking vitals, updating patient information, collecting samples, and performing tests such as EKGs.
• Participates in daily huddles and contributes to care coordination and quality improvement efforts.

• Current RN license in New York State.
• Minimum of 2 years of experience in outpatient or team-based care preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in EMR systems (Epic experience a plus).
• Commitment to patient-centered care and continuous improvement.
• Ability to work collaboratively in a fast-paced environment.

• Current New York State Registered Nurse license required.
• Outpatient experience or team-based care experience preferred (2+ years).

• Must respect and support patients, employees, and visitors with diverse lived experiences.
• Must demonstrate commitment to the mission, vision, values, and behaviors of One Trillium.
• Must maintain confidentiality of all patient, employee, proprietary, and protected information.
• Must meet departmental performance standards and participate in audits and quality improvement plans.
• Required to participate in continuous improvement of job duties and work processes.
• Performs other duties as assigned.

While performing the duties of this role, the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee may occasionally need to stoop, bend, and lift or move up to 50 lbs. Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity: Trillium Health promotes Equal Employment Opportunity for all, respecting diverse backgrounds, cultures, races, ages, experiences, and opinions. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement plans.