Service Coordinator at ADVANCED MACHINE & ENGINEERING CO – Rockford, Illinois

Summary:

The Service Coordinator plays a key role in supporting the Tool Clamping Systems (TCS) division at AME through a combination of technical, operational, and customer-facing activities. This individual will assist in managing service workflows, perform mechanical repair and assembly tasks, and serve as a point of contact for customer support and partner coordination.

This role is intended for a mechanically inclined professional seeking a long-term career path within the CNC manufacturing and spindle industry. Training and certification opportunities will be provided through AME and international partner headquarters, with a clear “level-up” program for professional growth and development.

Essential Duties & Responsibilities:

• Gain proficiency in all aspects of TCS service, repairs, and maintenance.
• Coordinate repair work to ensure timely completion and high-quality standards.
• Provide detailed and accurate customer quotations for TCS repairs and spare parts.
• Collaborate with international partners and internal teams regarding technical, service, and operational matters.
• Troubleshoot and resolve customer issues with a solution-oriented approach.
• Support inventory control and ensure adequate stock of spare parts.
• Assist with logistics management related to service activities.
• Participate in internal meetings, phone calls, and Virtual meetings as needed.
• Maintain an organized and efficient workspace following 5S principles.
• Participate in training and certification programs.

Qualifications & Requirements:

• Education: High School Diploma/GED required
• Experience: Prior experience in CNC manufacturing, mechanical service, or spindle systems. Knowledge of drawbar mechanisms or comparable tool clamping technologies. Experience in service coordination, customer support, or parts management
• Reading Ability: Must be able to read and understand English

Skills:

• Strong mechanical aptitude and comfortable working hands-on.
• Basic understanding of hydraulic and electrical systems (preferred).
• Ability to read and interpret technical drawings.
• Solid mathematical and analytical abilities.
• Proven troubleshooting and problem-solving skills.
• Effective teamwork, interpersonal, and communication skills.
• Highly motivated, career-focused, and eager to learn about the manufacturing industry.
• Willingness to travel (approximately 10–15% annually) to customers and partners.
• Demonstrate commitment to quality, organization, and safety.

Physical Demands:

• Be able to lift to 50lbs of weight
• Forklift license or experience with material handling equipment.
• Stand 8+ hours, walk, push, pull, reach overhead, and bend to the floor

Work Environment:

• Physical hazards from moving equipment and machine parts
• High noise levels from operating machines
• Breathing fumes, dust and mist
• Skin exposure to oils and cutting fluid