Dedicated Account Manager at Hirschbach Motor Lines – Dubuque, Iowa

The Dedicated Account Manager is responsible for managing and nurturing long-term relationships with clients, ensuring exceptional service, and driving account growth. The role varies across levels based on experience and complexity of accounts managed. Each level reflects increased responsibility in client relationships, strategic planning, and account growth.

Key Responsibilities:

• Develop and maintain strong client relationships
• Address client inquiries, resolve issues, and ensure customer satisfaction
• Coordinate client meetings, follow-ups, and account activities
• Monitor and track client orders, deliveries, and service performance
• Work closely with cross-functional teams to meet client needs
• Prepare routine reports on account status and performance
• Assist senior account managers with more complex accounts and tasks

Education and Experience:

• Bachelor’s degree in Business, Sales, Marketing, or related field
• 0-2 years of experience in account management or customer service
• Excellent communication, problem-solving, and organizational skills

Company Overview
Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions.

With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.