Customer Support Specialist (Ottawa, ON) at Fullscript – Ottawa, Illinois

Location: Kelowna, BC (remote) or Ottawa, ON (Hybrid)

At Fullscript, were not just changing healthcarewere redefining it. We empower over 100,000 healthcare practitioners to serve 10 million patients, providing a platform that enables them to deliver complete, whole-person care. From designing health plans to managing lab diagnostics and prescribing high-quality supplements, we give practitioners the tools they needall in one place.

Come build a healthier future with us. Lets make healthcare whole.

You love helping people. Youre energized by great conversations and thrive on solving problems, finding solutions, and making every interaction a positive one. Whether its guiding someone through a challenge, answering a question, or helping a practitioner maximize Fullscripts platform, you bring a personal touch to every experience.

Youre curious, adaptable, and tech-savvy. Learning new tools excites you, and you take pride in mastering the details that elevate customer interactions. You want a career where your work matterswhere you can connect, grow, and make an impact every day.

WHAT YOU'LL DO:

Act as the voice of Fullscript. Deliver friendly, clear, and effective support to users across chat, email, and phone.

Solve problems with empathy and accuracy. Understand user needs, guide them through challenges, and provide timely, confident solutions.

Learn and adapt constantly. Stay ahead of product updates, process changes, and evolving customer expectations.

Use technology to elevate support. Work with internal tools (like Zendesk) to streamline communications and improve efficiency.

Share insights that shape the experience. Flag common issues, share user feedback, and collaborate with cross-functional teams to improve our platform.

Contribute to a culture of service excellence. Embody our values in every interaction and support team efforts to raise the bar.

WHAT MAKES YOU A GREAT FIT:

You love helping people. Exceptional service isnt just a skillits who you are.

You communicate with clarity. Whether written or spoken, you keep things simple, friendly, and effective.

Youre detail-oriented. You notice the small things that make a big impact.

Youre adaptable. Change excites you, and youre always ready to take on new challenges.

Youre a team player. You thrive in a collaborative, high-energy environment where everyone is working toward the same goal.

Bonus points if you:

Have experience with Zendesk or other SaaS tools.

Are tech-curious and love learning new systems.

Have an interest in integrative health and wellness.

WHAT YOU GET:

Flexible PTObecause work-life balance matters.

RRSP program & stock optionsinvest in your future.

Premium benefits packageincluding $2K for paramedical services like mental health and naturopathy.

Discounts on Fullscripts wellness catalogfor you, your family, and friends.

Training & learning opportunitieswe invest in your growth.

Hybrid work flexibilityyour office, your way.

A quick note on pay:

Fullscript shares salary ranges to be transparent and help candidates make informed decisions. The starting pay for this role is $44,000 CAD which reflects base salary only. In addition, we have a Support Incentive Program where agents can earn up to an additional $6,000 CAD per year in quarterly bonus.

Fullscript posted salary ranges do not include overall Total Rewards offerings like our stock option program, wellness stipend, or other benefits that are part of Fullscripts total rewards package.

Actual pay depends on your experience, skills, and location. We review compensation regularly to stay aligned with market data and internal equity.

Benefits and total rewards may differ by region.

This is your opportunity to be part of something bigger. If youre passionate about helping people, growing your skills, and making an impact, we want to hear from you.

Apply now. Lets build the future of healthcaretogether.

Fullscript is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on requestemail accommodations@fullscript.com for support.

Before joining the team, all candidates who receive and accept an offer will complete a background check.

We use AI tools to support parts of our hiring process, like screening and reviewing responses. Final decisions are always made by people. This process complies with privacy and employment laws across Canada and the U.S.

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MORE INFO: www.fullscript.com | www.rupahealth.com | Follow us on social media @fullscriptHQ

IN THE NEWS: Fullscript acquires Rupa Health

Lets make healthcare whole