Obituary Notice Specialist at Media Sales Plus Inc – Williamsville, New York

Are you a student or someone who has recently retired and is seeking to supplement your income on a part-time or full-time basis? Then this is an opportunity you will enjoy.

We're looking for compassionate individuals who have superior writing skills and empathy to primarily assist funeral homes and private parties with composing and placing obituary notices in print and online. Team members will also assist with placing other types of advertising.

Empowering Environment

Join a collaborative team that celebrates success together. Our culture is built on connection, encouragement, diversity and shared wins from all roles and departments.

Growth & Advancement

We promote from within and support your professional development. This role offers a path to long-term growth and advancement.

Hybrid Flexibility

After completing an initial training and acclimation period in our Williamsville, NY office, you’ll have an opportunity to transition to a hybrid schedule—combining the energy of in-office collaboration with the benefit of remote work. Weekend shifts are exclusively remote.

Obituary Notice Specialist

You will be handling and processing obituary and legal notices, formatting and proofreading content, managing incoming calls and emails, assisting customers with advertising orders, providing accurate product and deadline information, and responding to all customer inquiries or concerns with empathy, professionalism and efficiency.

Ideal candidates can easily prioritize and complete work accurately while consistently meeting deadlines. They demonstrate patience and empathy and communicate effectively with both their team members and our customers and clients.

Responsibilities Include:

• Responding promptly to incoming calls and emails.
• Processing and proofreading content with a strong focus on accuracy.
• Replying to customers in a timely fashion.
• Identifying and assessing customers' needs to achieve satisfaction.
• Assisting with processing notices and advertising orders.
• Building sustainable, trusting relationships with customer accounts.
• Adhering to guidelines, deadlines, and workflow processes.
• Providing a great customer experience by addressing all the customers’ needs in a courteous and friendly manner.

Desirable Skills:

• Ability to multitask, prioritize, and manage time effectively.
• Proven customer support experience, ensuring client satisfaction.
• Ability to meet and exceed productivity requirements and deadlines.
• Excellent phone etiquette, active listening, and organizational skills.
• Strong communication skills, both verbal and written.
• Open to feedback and support to help you be successful in your role.
• Experience in data entry and call center environments.
• Familiarity with Microsoft Office; general computer skills.