Customer Service Representative at Rumble Pest Solutions LLC – Northwest Arkansas, Arkansas

At Rumble Pest Solutions, we take pride in delivering trusted service, expert care, and peace of mind to our customers every day. As a growing company in the pest control industry, we value teamwork, integrity, and a customer-first mindset. We’re looking for a positive, dependable Customer Service Representative to join our team and help create unbeatable experiences for every customer interaction.

What You’ll Do:

• Answer incoming calls, emails, and messages from customers in a professional and friendly manner.
• Schedule, confirm, and manage customer appointments efficiently.
• Provide accurate information about services, pricing, and technician availability.
• Handle billing questions, payments, and account updates.
• Resolve customer concerns quickly and effectively, escalating issues when needed.
• Support field technicians and office staff with communication and scheduling updates.
• Maintain accurate customer records in the company database.
• Contribute to a positive team environment with a strong focus on service and reliability.

What We’re Looking For:

• Strong communication and interpersonal skills — you enjoy helping people.
• Dependable, detail-oriented, and organized.
• Comfortable working in a fast-paced office setting.
• Computer literate (experience with scheduling software or CRM systems a plus).
• Previous customer service or call center experience preferred (pest control or home service experience a bonus).

Why You’ll Love Working With Us:

• Competitive pay based on experience.
• Paid time off, and holidays
• Supportive, team-oriented work environment.
• Opportunities for growth and advancement as we continue to expand.
• The satisfaction of helping customers protect their homes and businesses.

Apply today and become part of a team that’s dedicated to quality, care, and customer satisfaction!