Seasonal Performance Ambassador (May-Labor Day) at Liberty Science Center – Jersey City, New Jersey

The Role

The Seasonal Performance Ambassador is a part-time, summer role for customer service-oriented actors interested in bringing science to life! You will rehearse and perform scripted material in costume for the Power of Poisons exhibit at Liberty Science Center, engaging guests of all ages, with a heavy focus on children 3-13. When not performing, you will assist frontline staff with end-to-end guest care, crowd management, presenting LSC offerings, and overseeing the safety of public spaces..

Seasonal Performance Ambassadors report to the Guest Engagement management team and are expected to be engaged participants in the broader LSC work community.

What You’ll Bring
You have a theatrical personality and love entertaining others. Charismatic, energetic, and friendly, your customer-service focus and positivity drive our goal to continuously improve what our guests experience at Liberty Science Center. Along with your customer service expertise, you:

Enjoy speaking in public and getting to know our guests

Have performance abilities

Take initiative and are quick to solve problems and offer creative solutions

Work well within a team-based setting

Possess strong judgment- you make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisor

Uphold a consistently high level of enthusiasm and energy, whether it is a busy or slow day

Thrive in an ever-changing, high-energy environment and demonstrate flexibility by following directions and adjusting to changing policies and procedures

Love to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)

What You’ll Do
Below is an overview of your essential functions. Please note this is not an exhaustive list as new responsibilities can be added as business needs demand.

Key Responsibilities

Perform scripted material in costume, facilitating diverse audience participation and engaging guests with science topics

Provide high-quality customer service, including ticketing assistance, resolving guest concerns, and presenting accurate knowledge of LSC offerings

Manage large crowds and queues efficiently and oversee the condition and safety of all public areas

Arrive on time for all scheduled performances, having all props and set pieces in place prior to each show

Demonstrate Professionalism, Reliability, and Mentorship

Represent the LSC brand positively at all times by avoid participation in workplace gossip onsite and offsite, treating your colleagues with respect at all time, and being well groomed

Contribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modeling

Follow all LSC and departmental policies and procedures

Follow all safety and cleanliness protocols and assist with cleaning duties when assigned

Assist in training new hires to the highest of service standards

Assist with special events and programming as needed

Preferred Qualifications & Experience

Theatrical, charismatic, energetic, and friendly personality with a strong customer-service focus

Performance abilities/acting experience and comfort with public speaking and audience facilitation

Demonstrated initiative, strong judgment, and creative problem-solving skills

Strong teaming and collaboration abilities, including strong communication and de-escalation skills

Ability to work in a high-energy, fast-paced, and crowded environment.

Minimum High School Diploma or GED

Schedule, Location, Classification, & Compensation

Summer position running between May and Labor Day

Must be available to work either Saturday through Wednesday or Thursday through Tuesday at Liberty Science Center in Jersey City, NJ

Compensation is $18.50 per hour and includes paid sick time and perks such as LSC Membership and discounts at the LSC store and Cosmic Cafe.

Physical/Environmental Demands
The physical and environmental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals to perform the essential functions.
The Performance Ambassador role will require working with guests of all ages, often standing for extended periods while performing. The performance ambassador should be comfortable with large crowds, high levels of noise, and extensive public speaking. The position requires the ability to navigate LSC on concrete floors and bend/lift/stretch while in a basic costume. This role also requires the ability to work outdoors, including navigating uneven ground and being exposed to varied weather elements. The ability to lift 25 pounds is required.