Thrive Navigator at Cass County Memorial Hospital – Atlantic, Iowa

The Thrive Iowa Navigator provides family-centered navigation services to individuals and families facing social, economic, or health-related barriers. Acting as a trusted guide and advocate, the Navigator helps families move from crisis to stability by coordinating care, identifying needs, and connecting them to community resources. This role strengthens community-based systems of care by improving access to services, supporting whole-family well-being, and fostering collaboration across partner agencies in close coordination with the Thrive Iowa Coordinator and care teams.

• Required:
  • • Bachelor’s degree in social work, public health, human services, psychology, education, or a related field, or equivalent relevant experience.
• Preferred:

• Required:
  • • Valid driver’s license
      • This position requires some travel
• Preferred:

• Required:
  • • Experience working with families, children, or vulnerable populations preferred.
    • Strong communication, organizational, and documentation skills.
    • Ability to work independently while collaborating within a multidisciplinary team.
    • Proficiency with electronic case management systems or willingness to learn.
• Preferred:
  • • Experience in care coordination, case management, navigation, or community-based services.
    • Training or experience in Motivational Interviewing or trauma-informed care.
    • Familiarity with local community resources and social service systems.
    • Bilingual or multicultural experience is a plus.

Participant Intake & Engagement

• Conduct initial intake appointments, including comprehensive assessments, consent collection, and enrollment documentation.
• Maintain an active caseload of approximately 50–75 participants, serving an average of 100+ families annually.
• Meet with families in a private office setting; alternative meeting locations may be used when requested, while prioritizing confidentiality.
• Establish trusting relationships with families through trauma-informed, strengths-based, and culturally responsive practices.

Ongoing Support & Case Management

• Develop individualized action plans based on participant needs, goals, and priorities.
• Update participant assessments at least every 30 days.
• Make referrals to appropriate community resources and assist families in navigating systems and removing barriers to access.
• Maintain regular communication with participants and providers, ensuring timely follow-up and continuity of care.

Documentation & Data Management

• Document all contact attempts, identified needs, referrals, and progress notes in HopeHub and related case management systems.
• Routinely review case data for accuracy, completeness, and consistency.
• Ensure compliance with all data privacy and confidentiality requirements, including HIPAA, FERPA, and COPPA.

Care Team Collaboration

• Identify and engage appropriate care team members to support participant needs.
• Participate in multidisciplinary meetings, including alliance meetings, one-on-one supervision with the coordinator, and monthly Primary Provider meetings.
• Attend additional meetings (e.g., court hearings, Team Decision Making meetings, CPS staffing) as needed to support families.

Training & Professional Practice

• Apply Motivational Interviewing techniques and other evidence-informed strategies in daily practice.
• Complete all required training, including HopeHub LMS, Case Management, Mandatory Reporter, HIPAA, and Child Welfare training.
• Participate in shadowing and peer learning opportunities as part of ongoing professional development.
• Uphold ethical standards and professional conduct in accordance with Primary Provider and Thrive Iowa guidelines.