Golf Operations Manager at Century Golf Partners Management – La Quinta, California

The Operations Manager is responsible for all aspects related to managing the day-to-day operations. Position reports to the Club Manager.

• 3-5 years golf industry experience
• Must possess exceptional organizational skills and high internal standards of hospitality, quality, and service.
• Ability to create plans, set goals and achieve targets
• Demonstrated ability to build team, motivate staff and participate in team environment.
• Strong ability to train and develop staff
• Demonstrated strong organizational, verbal, and written communication skills
• Demonstrated results-oriented ability and capable of working with minimal direction
• Strong ability to work with deadlines
• Strong computer skills
• PGA apprentice or member preferred
• Proficient in Golf Genius
• High Volume Golf Facility Experience
• Excellent interpersonal and communication skills
• Guest service focused
• Positive and pleasant demeanor
• Ability to work with all levels in organization
• Excellent team player with ability to work in a fast-paced environment

TRAITS

• High internal standards of hospitality, quality and service
• Positive and pleasant demeanor
• Sales focused, target driven
• Aptitude towards business
• Passion for people
• Ability to work with all levels in organization
• Excellent team player with ability to work in a fast paced environment
• Ability to work with changing requirements at a moments notice
• Multi-task, quick thinker, attention to details
• Open to new ideas and approaches as it relates to facility goals and initiatives.
• Willingness to enthusiastically implement programs to drive overall property performance

• Supervise golf shop, player assistants, and golf cart team members.

• Coordinates and administers the daily work schedule of the golf shop, player assistants, and golf cart team members.

• Set up and conduct various association and club tournaments with the tournament coordinator using golf genius.

• Assist in administering all daily operations including, but not limited to facilitating sales, assisting with merchandise, operating POS system, payroll, managing handicap and tee sheet applications, rules official or golf shop shifts.

• Assist with golf instruction, clinics, and camps.

• Regularly review the facility with the eyes of a guest to ensure a tidy, clean, and safe environment both inside and outside of the building.

• Be accountable for tee sheet management and staffing in accordance with budgetary and operational needs.

• As Operations Manager your role implies that you are the “face & personality” of the facility. The Operations Manager will represent the facility with superior hospitality skills, a professionally engaging personality, a positive outlook, enthusiasm, and respected leadership qualities. Members of the community at large will look to you as an ambassador for the sport in our market.

• Performs other duties as required under the direction of the Manager.

PHYSICAL AND MENTAL DEMANDS

• Valid Driver’s License.

• Must be able to work well under pressure.

• Must be able to accurately follow instructions, both verbally and written.

• Must be highly detailed orientated.

• Must be able to work in a fast-paced environment.

• Must have excellent listening skills.

• Must possess excellent communication skills.

• Must be professional in appearance and demeanor.

• Ability to work a flexible schedule that may include evenings, weekends, and holidays.

• Must have the ability to deal effectively and interact well with the guests and associates.

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

TYPICAL WORKING CONDITIONS

Outside weather factors: Humidity, Heat, Cold, Rain possibility

Indoor/ Golf Pro Shop area

SPECIAL EQUIPMENT

Standard Office Equipment/ Personal Computer/POS System/ Golf Reservation System/ Calculator

EXPECTATIONS

1. Provide exceptional guest service to all tournaments and daily fee play.
2. Ensure all staff is properly trained to assist in the daily operations.
3. Train key staff members to be able to manage the operations in your absence.
4. Communicate regularly to all golf operations staff and the management team.

1. Be a resource for all golf operations staff to ensure compliance with all policies and procedures.
2. Attend regular departmental and facility meetings to ensure consistent two-way communication.
3. Maintain an open, willing and positive attitude while contributing to results driven management team committed honest discussions regarding facilities operations, personal and staff development.