Southside Clumpies Partner (PT) at Rock City Enterprises – Chattanooga, Tennessee

Job Summary

The Clumpies Partner provides excellent guest service while preparing and serving Clumpies food and beverages in a fun, welcoming environment. This role supports Rock City Enterprises’ mission by delivering high-quality products, maintaining cleanliness standards, and creating memorable guest experiences. Under the direction of the Clumpies Manager, the Clumpies Partner performs the following duties:

Essential Duties & Responsibilities

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model appropriate guest and partner interactions at all times.
• Perform opening and closing procedures and all standard cashier duties.
• Prepare and serve Clumpies food and beverages, including scooping ice cream, serving baked goods, and preparing assorted beverages.
• Communicate details about Clumpies Ice Cream ingredients and production processes to guests.
• Assist with restocking supplies and products as needed.
• Adhere to company policies and procedures at all times.
• Maintain a clean, organized, and guest-ready shop environment.
• Follow health codes and food safety standards to maintain a high health score.
• Perform other duties as assigned by management.

Qualifications

Education & Experience

• Previous customer service or food service experience preferred but not required.
• Cash register experience is a plus.

Knowledge & Skills

• Outgoing, friendly personality with a passion for providing excellent guest service.
• Strong communication skills with the ability to interact effectively in one-on-one and group settings.
• Ability to convey a professional, engaging image to guests and partners.
• Ability to read and interpret documents and write basic reports or correspondence.
• Basic math skills, including addition, subtraction, multiplication, and division using U.S. currency.
• Basic computer skills required.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Flexible availability to work nights, weekends, holidays, and special events.

Physical Requirements

• Regular use of hands and fingers.
• Ability to stand and walk for extended periods.
• Ability to stoop, kneel, or crouch frequently.
• Ability to lift or move up to 50 pounds.

Company Mission & Core Values

Mission: To create Memories worth Repeating for our Guests and our Partners.

Core Values: Innovation | Communication | Learning | Appreciation | Accountability | Proactivity