General Manager of Quick Service at Pullman Market – San Antonio, Texas

Position Summary:

The General Manager (GM) of Quick Service oversees daily guest facing operations and leads a team focused on delivering exceptional guest experiences across multiple QSR locations. The GM is responsible for Ice Cream, Coffee, Rotisserie, Burgers by the Butcher, Cevicheria, and Henbit. The GM will focus on driving revenue, enhancing guest engagement, and building brand presence through community outreach and event promotion. Additionally, the GM will lead hospitality training for all QSR employees, fostering a consistent culture of hospitality across the entire operation.

Operational Responsibilities:

Guest Experience & Hospitality

• Cultivate an inviting, Guest-centered atmosphere that emphasizes exceptional service and a warm welcome across all QSR locations.
• Proactively manage Guest interactions, handling feedback and concerns with professionalism and care.
• Lead monthly hospitality workshops for all QSR employees, focusing on enhancing Guest engagement skills and refining the technical aspects of hospitality.
• Conduct biweekly hospitality training sessions for new employees, providing a solid foundation in hospitality principles and best practices to ensure high standards from day one.
• Foster a positive work environment that encourages team engagement, cross-departmental collaboration, and a commitment to high hospitality standards.

Revenue Growth & Financial Management

• Develop and execute sales strategies with Chefs and QSR managers aimed at achieving revenue goals and optimizing profits.
• Use data analysis to identify trends and make informed decisions on promotions, upselling, and Guest retention initiatives.
• Partner with corporate and marketing teams on targeted promotions to drive sales and align with brand standards.

Community Engagement, Catering & Event Promotion

• Build relationships with local businesses, organizations, and retail partners to elevate brand visibility and attract new Guests.
• Plan and execute promotional events, offsite catering, product sampling, community activities, and special partnerships to drive foot traffic and enhance brand loyalty.
• Actively represent the company within the community, participating in local events and serving as a brand ambassador.

Operational Efficiency

• Oversee daily operational aspects of QSRs, focusing on delivering seamless service in coordination with the Chefs and other QSR Managers for culinary excellence.
• Plan and execute daily/weekly product samplings and other internal Guest engagement initiatives for QSR outlets and their employees
• Participate in QSR services with a focus on expediting service times and maintaining Guest engagement.
• Conduct regular checks on cleanliness, Guest areas, and overall environment to maintain high standards in the Guest experience.

Accountabilities:

• Complete job responsibilities in a timely and effective manner in accordance with company policies and procedures.
• Maintain a favorable working relationship with all company employees to promote a harmonious work environment, boosting morale, productivity, and efficiency/effectiveness.
• At all times provides a favorable image of ERHG, including market cleanliness (inside and out) and upholding staff appearance standards.
• Prioritize keeping the team motivated and engaged daily, diligently working to keep morale high and foster a healthy, positive work culture.

Food & Beverage Requirements:

• Enforce sanitary practices for food handling, general cleanliness, and maintenance. Ensure compliance with operational standards, company policies, federal/state/local laws, and
• ordinances.
• Communicate with Chef/Managers effectively concerning consistent high quality of food presentation.
• Must be ServSafe Manager certified and uphold all ServSafe guidelines.
• Must be TABC certified.

Personal Requirements:

• Passion for food, beverage, and hospitality
• Self-discipline, initiative, leadership ability and pleasant, approachable nature
• Ability to lead by example with a neat and clean appearance.
• Ability to motivate employees to work as a team and maintain engagement
• Must be a problem solver and multi-tasker, able to handle the pressures of coordinating restaurant operations and staff while finding appropriate solutions to restaurant problems.
• Must possess good communication skills
• Posses a can-do, team-oriented, flexible attitude

Working Conditions:

• A typical work week for this position is 55 hours. Hours may vary if the manager must fill in for his/her employees or if emergencies arise.
• Ability to perform all functions at the retail level.
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operates phones, computers, fax machines, copiers, and other office equipment.

Benefits:

• 20% Annual KPI Structure
• 3 Weeks PTO annually (15 days)
• 3 Sick Days annually
• $3000 Educational Stipend annually
• Employer Contribution to Health Insurance, $200/month
• 50% discount at all ERHG Restaurants & 20% Retail Pullman Market discount
• 8 Weeks Paid Parental Leave
• Up to 5 days Bereavement Leave
• 5 Year Retention Bonus of $3,000 and 10 Year Retention Bonus of $10,000