Guide (Patient Consultant) at Elevate Specialists LLC – Reseda, California

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Job Title: Guide

Hourly Rate: $28.84-$38.46 plus commission (OTE: $160,000-$180,000 annually)

Department: Sales

Reports to: Sales & Partnerships Director

Schedule: Monday - Thursday, 7:00am-5:00pm

Location: Reseda, Ca

Job Summary:

The Guide is responsible for building strong client relationships (B2C), driving sales growth, and providing a consultative approach to understand customer needs and delivering tailored solutions that align with their goals.

Duties/Responsibilities:

• Conducting consultations with patients to understand their oral health needs, goals, and expectations.

• Providing detailed information about the benefits, process, and expected outcomes of full arch implant procedures.

• Assisting patients in making informed decisions by presenting treatment options and addressing any concerns or questions.

• Developing customized treatment plans and cost estimates for patients, ensuring clarity and transparency.

• Collaborating with the dental team to coordinate treatment schedules and ensure seamless patient experiences.

• Following up with patients to answer additional inquiries, address concerns, and provide ongoing support.

• Building and maintaining strong relationships with patients, focusing on patient satisfaction and retention.

• Attending relevant dental conferences and events to stay updated on industry trends and advancements.

• Keeping accurate records of patient interactions, treatment plans, and progress.

• Perform all other duties and tasks as assigned.

Required Qualifications:

• Experience as a sales consultant or a similar role within the dental or healthcare industry.

• Experience presenting high-value treatment plans ($20K + cases) with confidence and clarity.

• Knowledge of third-party financing (Care Credit, Lending Club, etc) and payment plan structuring.

• Proven track record of meeting or exceeding sales targets and delivering exceptional customer service.

• Excellent communication, negotiation, and presentation skills.

• Strong interpersonal skills with the ability to build rapport and establish trust with patients.

• Proficiency in CRM software (Salesforce) and MS Office.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.

• Strong understanding of full-arch implant procedures.

Benefits:

• PTO Accrual
• Sick Time Accrual, with rollover.
• Full benefits eligibility after 60 days (Medical, Dental, & Vision)
• 401k with company match
• Paid Holidays