IT Specialist at The Eastern Company – Strongsville, Ohio

Eberhard Overview:

Eberhard is a global leader in the design and manufacturing of engineered security access solutions, recognized worldwide for our commitment to innovation and quality. Guided by our vision to be the First Choice for secure access solutions globally, we deliver on a mission rooted in a proud tradition of engineered excellence – to grow, elevate, and inspire our team and customers by providing innovative, reliable solutions and world-class experiences, while maximizing value for our shareholders. At the heart of our culture are our “CARE” values: Collaboration, Accountability, Respect, and Excellence, which shape how we work together and serve our partners every day. With strategic operations across the USA, Mexico, China, and Taiwan, Eberhard is proud to be a division of The Eastern Company (Nasdaq: EML), continuing a legacy of industrial leadership since 1859. We are dedicated to fostering an inclusive, supportive, and growth-focused workplace that makes Eberhard a top global employer of choice.

Role Description:

The IT Specialist is responsible for supporting and improving the organization’s business systems, with a focus on ERP, SQL Server, reporting tools, system integrations, Microsoft 365 application workflows, and data architecture. This role manages cross-platform data consistency, reporting structures, and integrations that support operational decision-making. This position also supports manufacturing and operational technology (OT) systems, website platform integrations, and various cloud solutions. This role serves as the escalation point for ERP, SQL, reporting, integration, and data-related issues, working closely with departments and IT team members to enhance workflows, improve system reliability, and support technology initiatives across the organization.

Core Responsibilities:

• Serve as the subject-matter expert for ERP systems, supporting configuration, workflows, troubleshooting, and user support.
• Manage SQL Server environments including monitoring, performance optimization, troubleshooting, and data integrity support.
• Develop and maintain data platforms, SQL queries, reports, dashboards, and data extraction workflows that support business analytics.
• Support integrations across ERP, CRM, Quality systems, Microsoft 365, E-commerce platforms, and other business applications.
• Maintain and troubleshoot EDI transactions and data exchanges to ensure accurate cross-system communication.
• Support cybersecurity initiatives by maintaining secure configuration for ERP, SQL, cloud applications, and integration workflows.
• Administer and optimize Microsoft 365 applications including SharePoint, Teams, OneDrive, and Power Platform workflows.
• Assist with cloud architecture and solutions beyond Microsoft 365, including Azure resources, cloud storage, hosted applications, and related integrations.
• Act as the escalation point for ERP, SQL, reporting, integration, OT, and application-layer issues received from team members or business departments.
• Partner with stakeholders to analyze processes, identify system improvements, optimize data flows, and implement enhancements or automation.
• Maintain documentation including data workflows, system procedures, reporting structures, integration maps, and configuration notes.
• Lead system upgrades, data migrations, reporting enhancements, cloud projects, and initiatives that improve data reliability or cross-system connectivity.
• Ensure system changes follow documented testing, approval, and change control processes.

Education, Experience, Skills, and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent hands-on experience with IT systems or database administration strongly considered.
• Strong understanding of data modeling, reporting tools, and cross-system data workflows.
• Familiarity with manufacturing systems, machine interfaces, or shop floor data processes.
• Experience with Microsoft 365 architecture including SharePoint, Teams, OneDrive, and Power Platform.
• Knowledge of cloud platforms including hosted services, storage, identity, and application integration.
• Ability to translate business needs into workflows, reports, automation, and technical solutions.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to work independently while collaborating effectively within a small, cross-functional IT team.

Employment with Eberhard Manufacturing is “at-will”, meaning that either the employer or the company may terminate the employment relationship at any time, with or without cause, and with or without notice, in accordance with Ohio law.

Eberhard Manufacturing Company is an Equal Opportunity Employer. All qualified applicants are evaluated without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability/handicap status, genetic history information, or protected veteran status.