Crematory Operations/Administrative Assistant at FAITHFUL COMPANION INC – Atlanta, Georgia

Faithful Companion Pet Cremation Services is searching for a full-time Crematory Operations/Administrative Assistant position at our location near Atlanta, Georgia at a rate of $20 per hour for a mid-day shift weekdays and weekends as needed.

We are a family-owned company providing high-level, compassionate care for pets and their families. The position is responsible for hybrid of services including bookkeeping, answering and placing phone calls and assisting families while also offering a high quality, clean and efficient cremation service. The position will offer a full benefit package (401K match, medical, dental, vision, company paid life insurance, voluntary pet insurance, short term and long-term disability insurance) that is available after 30 days of employment.

This is an excellent entry-level position for anyone with an interest in Funeral Service. We provide hands-on training in cremation operations with no prior degree or certifications necessary. As a top pet cremation provider across the nation, we also offer many opportunities for growth within the company.

We are a customer service-focused company that understands that pets are truly family members. We are looking for people who are equally service-minded, and who comprehend the honor and privilege it is to serve pets and their families through such a difficult time. Our service model is evident in everything we do, including how we serve our Faithful Companion team members. We pride ourselves on maintaining an employee-centric company culture that values open communication, a healthy work-life balance, rewarding work, and a family atmosphere.

DUTIES AND RESPONSIBILITIES:

• Sort Paperwork, being able to recognize and fix errors.
• Enter sales into accounting software.
• Answer billing questions from families, clinic personnel, and other Faithful Companion staff.
• Collect outstanding payments from individual families and clinics.
• Works efficiently and ensures maximum production while maintaining protocols.
• Conducts high-quality cremation services. (Including but not limited to: driving company vehicles, handle and transport pets with the upmost respect and dignity at all times.)
• Maintains attention to detail while serving multiple families, ensuring an error-free standard.
• Responds to customers and veterinary drop-offs promptly and professionally, providing thorough support.
• Assists in maintaining a clean and presentable state of the crematory facility.
• Performs other related duties as assigned by management.

• Self-Motivated
• Problem Solving skills
• Strong communication and organizational skills
• Detail-oriented mindset with a commitment to delivering error-free services.
• Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Previous experience using cremation equipment is desired but not required. (On-site training will be conducted).
• Strong communication and organizational skills are a must.
• Detailed oriented commitment to deliver error-free services.
• Physically capable to lift and/or move at least 75 pounds.
• Maintain honesty and transparency in all communications and duties, take accountability for actions, and make ethical decisions that prioritize the dignity of the passed beloved one and the trust of the families we serve.