Technical Service Specialist at Latitude Inc – Homestead, Florida

An established organization in the testing and technical services industry is seeking a Technical Services Representative to support customers throughout the testing lifecycle. This role serves as a key liaison between customers, inside sales, and laboratory operations, ensuring technical accuracy, feasibility, and exceptional service delivery. The ideal candidate combines strong communication skills with the ability to understand and explain technical concepts to both technical and non-technical audiences.

Educate customers and recommend appropriate solutions based on their testing needs

Provide technical assistance with test program setup and requirements

Support customers before, during, and after testing is completed

Document and record all customer interactions accurately and thoroughly

Review project feasibility with the Inside Sales Leader

Analyze and summarize testing standards and engineering drawings

Prepare cost proposals for testing services across multiple locations

Follow up on open opportunities and pending test requests

Host in-person facility tours as needed

Represent the organization at trade shows and industry events

Perform additional related duties as assigned

Associates degree in a science or technology-related field

Minimum of 3 years of customer service experience, including significant written correspondence

Ability to clearly explain technical concepts at varying levels of complexity

Proficiency in Microsoft Word and Excel

Strong written and verbal communication skills in English

Working knowledge of algebra and geometry

Professional business etiquette and customer-facing skills

5+ years of customer service experience

Bachelors degree in a hard science field (Biology, Chemistry, Physics, etc.)

Experience in a testing or manufacturing laboratory environment

Familiarity with national and international testing standards (ASTM, ISO, DIN, etc.)

Clear and articulate communicator across technical skill levels

Strong attention to detail and organizational skills

Ability to identify product quality concerns

High sense of urgency and responsiveness

Self-motivated and capable of working with limited supervision