Online Chat Representative at KMP Plumbing LLC – New York, New York

As an Online Chat Representative at KMP Corp, you will be responsible for assisting customers through live chat by providing real-time support, answering inquiries, and resolving issues efficiently. You will serve as the primary point of contact for customers who prefer online communication, helping them with everything from product inquiries to technical support. Your goal will be to deliver a seamless and positive customer experience by offering prompt, clear, and effective solutions.

In this role, you will handle multiple chat conversations simultaneously, ensuring that each customer receives the attention they need. You will assist with troubleshooting, order management, product recommendations, and any other concerns the customer may have. Additionally, you will document each interaction in the company’s CRM system, ensuring that all issues are tracked and followed up on when necessary.

As an Online Chat Representative, you will be expected to maintain a professional, friendly, and solution-oriented attitude while engaging with customers. You will work closely with other departments, such as technical support and sales, to escalate more complex issues when needed. You will also have the opportunity to suggest improvements to the company’s chat processes based on customer feedback and common inquiries.

To succeed in this role, you must possess excellent written communication skills, the ability to multitask, and a customer-first approach to problem-solving. Experience with live chat software, CRM systems, and a strong understanding of the company’s products and services will be beneficial. The ideal candidate will have a high level of patience, the ability to remain calm under pressure, and a commitment to delivering exceptional service to customers in a fast-paced online environment at KMP Corp.