CalAIM Housing Manager in Grass Valley, California at Foothill House of Hospitality (dba Hospitality Hou

This position requires schedule flexibility, meaning that evening, weekend, and holiday shifts are required.

Hospitality House is an emergency shelter and housing provider, serving low-income and homeless residents in Nevada County. Hospitality House provides pathways to housing by bringing homeless residents into a compassionate circle of community care that offers shelter, housing resources, sustenance, opportunity, dignity, and hope as they transition from homelessness to housing.

If you share our vision of helping Nevada County residents return to housing with care and compassion, we invite you to join our team! Our Housing Manager plays a critical role on the front lines providing case management supervision, resource linkage, and other support to our homeless community members. The ideal candidate brings a passion for helping others, experience working with vulnerable populations, strong computer skills, and a can-do attitude.

CalAIM Housing Manager Pay Range

$32.00 to $34.00 per hour.

*Occassional overtime is required.

Benefits

• Medical Insurance (100% of the premium paid by the employer).
• Dental Insurance (80% of the premium paid by the employer).
• Vision Insurance (80% of the premium paid by the employer).
• Life Insurance (100% of the premium paid by the employer).
• Long-term Disability Insurance (100% of the premium paid by the employer).
• Voluntary Short-term Insurance.
• Voluntary Accident Insurance.
• Voluntary Critical Illness Insurance.
• 401k.
• 11 paid holidays.
• 11 paid sick days.
• 2 paid mental health days.
• 5 paid vacation days in the first year (gradual increases commensurate with seniority).

POSITION SUMMARY

Under the supervision of the Outreach and Housing Officer, the CalAIM Housing Manager oversees all day-to-day CalAIM case management program activities and operations at the Sierra Guest Home and Brunswick Commons. The CalAIM Housing Manager also works closely with the Executive Director and Outreach and Housing Officer in developing the agency’s housing department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Oversight

• Oversees all program aspects including development, planning, implementation, case management activities, and data entry.
• Through effective communication and supervisor oversight, ensures agency goals and activities comply with Hospitality House Board policies, mission, purpose, and core values.
• Updates approved forms and manuals as needed.
• Directs available resources as needed.
• Ensures timely access to services for all department clients.
• Supports community engagement by developing relationships with neighbors, community partners, businesses, and service providers.
• Understands and reviews grant narratives, outcome metrics, and budgets to prevent programmatic drift while maintaining program grant and regulatory compliance.
• Serves as liaison between Hospitality House and other Nevada County, Grass Valley, and/or Nevada City social services/public safety agencies.
• Attends community meetings as required.

Case Management Oversight

• Oversees the assessment of client needs.
• Supervises all day-to-day CalAIM Housing Department case management program activities including referrals to recuperative care, housing tenancy, housing navigation, addressing and repairing client credit issues, assisting clients with securing gainful employment/regular income, developing client housing and living expense budgets, providing guidance and rental assistance funds for eligible clients, arranging client transportation, and encouraging attendance at all appointments.
• Audits and reviews program outcomes and addresses issues in an appropriate, professional, and timely manner.

Sierra Guest Home Operations (SGH)

• Oversees the SGH lease management program including assisting with the signing of new leases and rental agreements.
• Serves 3-day pay or quit notices as appropriate and needed.
• Exits residents in violations of the terms of their leases in a professional, appropriate, and timely manner.
• Oversees the collection of rent by all residents.
• Meets with prospective residents ensuring appropriate vetting.
• Works with community partners to assist in the housing referral process.
• Coordinates payee services for SGH residents.
• Oversees the SGH supply program through routine inventories and purchasing communications as appropriate.
• Through coordination with the Facilities, Maintenance, and Purchasing Supervisor ensures SGH repairs are completed appropriately and in a timely manner.
• Works with Hospitality House and other service provider case managers to mediate and mitigate SGH resident issues.

Brunswick Commons Project Oversight

• Serves as the agency liaison to the property management team.
• Advocates for potential residents to ensure timely move in dates.
• Either directly or through delegation, ensures case management for all Hospitality House Brunswick Commons residents.
• Works with Hospitality House and other service provider case managers to mediate and mitigate Brunswick Commons resident issues.

General Managerial Duties

• Directly or by delegation, ensures that staff’s daily, weekly and monthly schedules and workloads achieve program objectives within established budgets and without unnecessary overtime.
• Through delegation, ensures Housing Department case management staff receive and understand policies and procedures.
• Ensures new employees receive appropriate orientations and training, and that all department staff receive appropriate ongoing training.
• Participates on the leadership team and attends regular staff meetings.
• Oversees and/or completes employee evaluations as outlined in the Employee Handbook.

Duties as a Hospitality House Employee

• Adheres to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
• Fosters open and collaborative relationships with other team members and management.
• Develops healthy community relationships and maintain a positive program image.
• Maintains working knowledge of fire, safety, health, and work standards to help provide a safe and positive environment for all.
• Attends regular one-on-ones with immediate supervisor. Attend and participate in weekly staff meetings and team building gatherings as required.
• Assists at Hospitality House sponsored events as needed.
• Travels as required.
• Other duties as assigned

ATTENDANCE

Must be punctual and timely in meeting all requirements of performance, including but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

BUSINESS NECESSITY

The needs of Hospitality House may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted, and work is accomplished, with minimal or no advance notice to employees. Accordingly, the employee must be capable of adopting with minimal or no advance notice, to change in how business is conducted, and work is accomplished, with no diminishment in work performance.

SAFETY AND SECURITY

All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES

In accordance with Hospitality House’s policies and applicable laws, the CalAIM Housing Manager directly supervises at two Case Managers and one Overnight Advocate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree (B.A.) or equivalent from a four-year college or technical school; or three to five years related social work and/or non-profit program management experience and/or training; or equivalent combination of education and experience. Minimum one-year experience providing support to individuals experiencing homelessness or other vulnerable populations required. Human services experience dealing with issues unique to homelessness, substance abuse, mental health, and physical disabilities preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of volunteers, donors, members of the general public and employees of the organization.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of: Database Software (HMIS preferable); must have knowledge of Microsoft Office Suit (Word, Excel, and Office 365). Effectively utilizes computer programs to access, input, and retrieve work-related information.

CERTIFICATES, LICENSES, REGISTRATIONS

Current vehicle insurance and a valid CA state driver’s license.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS

• Recognizes and performs the duties of a mandated reporter as outlined in federal, state, and local regulations as appropriate.
• Ensures confidentiality and data privacy standards are met or exceeded at all times.
• Possesses a natural ability to show compassion and empathy while also being firm, fair and consistent in upholding the rules of Hospitality House. Modifies words and actions by gauging individual needs and the state of mind of guests and residents.
• Implicitly understands how to de-escalate situations to encourage the best possible outcome.
• Holds a firm understanding of self-care and actively engages in it as a means to decompress.
• Knows how to take appropriate steps to create and maintain proper work-personal boundaries.
• Is effectively able to role model positive, professional behavior including in appearance and communication with others.
• Maintains a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and personnel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and walk (including up and down stairs); use hands to finger, handle, or feel; reach with hands and arms; talk and hear; smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate to high with high levels of distraction.

HH Employment is available to eligible people regardless of religion, race, color, national origin, sex or disability.