Peer Support Specialist at Riverbend Community Mental Health, Inc. – Concord, New Hampshire

Department: Mobile Crisis Team
Reports to: Peer Support Team Leader
Schedule: Full-time, 32 hours/week (Tuesday–Friday, 4:00 PM-12:00AM)

Pay: $16.30-$20.31/hour
FLSA Status: Non-Exempt
Work Environment: Office and community-based settings

The Peer Support Specialist plays a vital role in assisting individuals and families experiencing psychiatric crises, many of whom may have co-occurring substance use disorders. Working as part of a multidisciplinary Mobile Crisis Team, this position collaborates with clinicians, first responders, healthcare providers, and community partners to stabilize crises, reduce hospitalizations or incarcerations, and connect individuals to immediate community-based treatment and supports.

• Collaborate with a Master’s-level clinician to provide on-site crisis intervention in various community settings.
• Serve as an advocate by bringing a client-centered, recovery-oriented perspective to the team.
• Use lived experience to promote hope, self-determination, and recovery.
• Assess individual needs and help identify appropriate community services and supports.
• Assist clients in accessing services promptly and effectively.
• Support interventions aimed at preventing unnecessary hospitalization or incarceration.
• Deliver recovery-focused services to foster self-care, illness self-management, and stability.
• Help clients develop daily living skills to maintain housing and prevent crises.
• Complete documentation and reports accurately and in a timely manner.
• Communicate consistently and effectively with team members and clients.
• Adhere to established ethical guidelines and maintain professional boundaries.
• Participate in staff meetings, supervision, and ongoing training.
• Maintain flexibility to respond to crisis needs outside of typical hours, as required.
• Obtain and maintain Peer Support Certification.
  

• Strong communication and interpersonal skills
• Critical thinking and problem-solving abilities
• Ethical and professional practice
• Ability to work both independently and collaboratively
• Demonstrated lived experience with recovery and willingness to share that experience to support others
  

This position involves both office-based work and frequent engagement in community settings. The Peer Support Specialist must be comfortable working in dynamic environments and responding to individuals in various stages of crisis.

• High School diploma or equivalent required.
• Relevant work experience and/or college-level education in human services preferred.
• Lived experience with a willingness to share one’s own recovery journey and successful management of mental health challenges required.
• Peer Support Certification endorsed by the State of New Hampshire, or willingness to pursue certification, required.
• Valid driver’s license and proof of auto insurance required (or access to a reasonable transportation alternative).
• Training in crisis intervention as a Peer Support Specialist preferred.
  

• Ability to read, write, and communicate fluently in English.
• Strong customer service skills and ability to engage respectfully with the public.
• Commitment to maintaining confidentiality and handling sensitive information appropriately.
• Ability to engage with clients and families with cultural and linguistic sensitivity.
• Strong organizational and time management skills; able to prioritize and meet deadlines under pressure.
• Ability to work effectively under periods of heavy workload or stress.
• Flexibility to manage frequent interruptions and respond to unexpected situations professionally.
• Sound judgment and problem-solving skills for assessing and responding to individual needs.
• Clear and objective communication skills, both verbal and written.
• Commitment to maintaining open communication, teamwork, and professionalism.
• Skilled in active listening and empathetic communication.
• Ability to adhere to agency quality assurance standards, including documentation timelines, accurate EMR entry, and clear, professional written work.
  

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
• Frequently required to stand, talk, and hear.
• Must be able to maintain regular and punctual attendance, in accordance with ADA, FMLA, and applicable standards.
  

• Travel is required to client homes, community locations, state agencies, and other settings necessary to fulfill job duties.

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and activities may change at any time with or without notice to meet organizational needs.

Interested candidates are encouraged to submit a resume and cover letter outlining their lived experience with recovery and relevant qualifications.