Principal Trainer I, Cupid, Onsite, Oceanport, NJ at RWJBarnabas Health – Oceanport, New Jersey

Job Overview:

The Principal Trainer I is responsible for the development of IT (Information Technology) Application Trainings which includes Epic application-specific trainings, the development of classroom and web-based training content, the build of the training data in the environment and executing the train-the-trainer program for credentialed trainers. As needed, Principal Trainers will deliver in-classroom training. They are self-starters and will work with Application resources and Manager. The Principal Trainer leads coordination of end-user support activities and collaborates with Application Analysts in creating workflows, troubleshooting issues, recommending mitigation plans, and escalating more complex issues.

Qualifications:

Required:

• Associate degree with one-year Epic Principal Trainer Experience
• Minimum: one year Epic-EHR experience as a Principal Trainer
• Demonstrated interest in supporting the development and build of Cadence/Prelude
• Cadence/Prelude Principal Trainer Accreditation

Preferred:

• Operational experience in application area is preferred
• Preference for knowledge of current workflows and processes within the hospital or ambulatory setting

Certifications and Licenses Required:

• Certification in one application as a Principal Trainer is required.
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Essential Functions:

Principal Trainer I is the primary contact for the development of application-specific training, including training materials development and management. In addition to the duties discussed in the Role Description, the Principal Trainer is responsible for the following:

1) Workflow Analysis and Curriculum Design and Development:

· Assisting in the identification of end-users (role and headcount) requiring training on applicable applications

· Reviewing Epic’s Training Wheels to gain an understanding of the lesson plan matrix development required

· Reviewing the E-Learning tools that will be available to end-users

· Identifying gaps in Training content or availability and what is required for RWJBH (RWJBarnabas Health) workflows/functionality

· Developing training course catalog with descriptions by end-user role

· Shadowing the roles to be trained if not familiar with departmental role to develop an understanding of end-user job functions/workflows and to create “crosswalk” documents (illustrating the gap between the current and future states)

· Developing role specific lesson plans that include workflow driven teaching scenarios and with sample “patient” data in the training environment to support the scenario

· Developing and implementing an end-user curriculum, including facilitator’s guides, playground practice exercises, participants’ manuals/workbooks, E-Learning modules, quick start guides, tip sheets and workflow bulletins, F1 functionality (Epic’s context-sensitive “help” function)

· Designing and developing end-user competency exams

· Developing and participating in curriculum review process that includes build analysts, Operational leaders, SMEs (Subject Matter Experts), Operational leaders and Epic AC/AMs

· Completing the Training Environment build – create all users, patients, scenarios (orders, schedules, etc.) for each role trained

· Developing plan to quickly analyze and execute end-user “refresher” training based upon identified gaps during go-live

2) Train the Trainer Program and Management:

· Assigning CTs to class schedule for Credentialing Program

· Participating in Teach Backs and Credentialing Program

· Delivering super user training

3) Training Execution and End-User Support:

· Managing and monitoring the execution of end-user training

o Managing CT class assignments daily

o Delivering end-user training (as needed)

· Designing and developing the methodology for tracking and reporting end-user training statistics (e.g., attendance, competency, success rate, etc.)

· In collaboration with Security Analysts and Application Leads, developing process for distribution of Epic User IDs based upon competency exam results

· At Go-Live, Principal Trainers will be:

o Providing one-on-one or remedial training for end-users as needed

o Developing just-in-time tip sheets

· Being flexible in terms of work schedule management and accessibility during training delivery and Go-Live

· Providing go-live support for users on new applications, including functionality

· Providing on-call support for application through go-live and post go-live

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.