Patient Services Representative-Medical Group at Phelps Health – Waynesville, Missouri
Phelps Health
Waynesville, Missouri, 65583, United States
Posted on
Updated on
Job Function:Customer Service
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About This Position
General Summary
- This position represents the Physicians Clinics on the telephone and at the front desk. The position requires a high level of professionalism and customer service skills. Must be well organized, detail oriented, able to multi-task efficiently and perform in fast paced work environment. Other duties within scope as assigned.
- Answers telephone promptly and directs calls appropriately.
- Greets patients warmly and respectfully.
- Communicates efficiently and effectively with patient and significant others and keeps them informed.
- Obtains complete demographic and insurance information and enters into the system accurately.
- Respects the confidentiality of patient information and adheres to regulations for the privacy of protected health information.
- Schedules appointments according to established protocols. Informs and sets up patients and/or guardian for the patient portal at the time of service. Makes patient confirmation calls and directs patient to the patient portal for registration and to complete necessary paperwork.
- Shows concern and respect for others by dealing with people in a compassionate, sensitive and responsive manner.
- Takes accurate messages and processes them in a timely manner.
- Updates Patient Demographic and any other necessary forms to be completed at the time of each encounter.
- Informs and sets up patients and/or guardian for the patient portal at the time of service and informs and educates patients regarding the benefits of signing up for the patient portal.
- Verifies insurance coverage and collects co-payments at time of service. Performs verification of insurances and informs patients of their financial agreement with their insurance carrier.
- Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, is a team player, and meets attendance/punctuality requirements.
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Education
- High School Diploma or equivalent required. Preference for graduate of an accredited medical receptionist or similar program, or two years in a health care setting will be considered.
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Work Experience- Prefer two years working in general medical office or similar healthcare experience. Experience with equal level of responsibility and customer service will be considered.
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Certification/License- American Heart Association, Basic Life Support certification required.
- Considerable mental concentration required. Lifting up to 35 lbs., turning activities and nearly constant walking required. Standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.
- Medical office environment. Frequent exposure to infectious disease and hostile persons at times. Frequent exposure to communicable disease via blood and other body fluids. Minimal physical discomfort.
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Job Location
Waynesville, Missouri, 65583, United States
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