Housekeeping Supervisor at Zachry – San Antonio, Texas

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development. We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things® Every Person Matters® This Is More Than A Job®

Position Overview

The Housekeeping Supervisor oversees housekeeping staff to ensure guest rooms, suites, and public areas consistently meet the hotel's standards of cleanliness and presentation. This role is responsible for training, supervising, and conducting regular inspections to uphold quality and guest satisfaction.

What You'll Do

Room & Public Area Inspections

• Visually inspect VIP rooms, guest rooms, hallways, and corridors for cleanliness, appearance, and adherence to hotel standards.
• Prepare work orders for carpet cleaning and document room or hotel discrepancies.
• Conduct periodic walkthroughs of all public spaces and correct or report deficiencies.

Team Leadership & Training

• Train, monitor, and evaluate the performance of room attendants and house attendants.
• Provide clear organization, instruction, communication, counseling, and guidance while reinforcing company quality standards.
• Prepare and submit performance reports for all team members in assigned areas.
• Ensure all assigned tasks are completed within the shift.
• Maintain clean, neat, and properly stocked carts and linen/supply closets according to departmental guidelines.

Inventory & Quality Control

• Perform inventories of furniture, fixtures, equipment, and supplies.
• Ensure VIP rooms are fully stocked with appropriate amenities.
• Report maintenance deficiencies such as plumbing issues, lighting concerns, broken mirrors, windows, or other damages via work orders.

Guest Service & Operational Support

• Expedite guest requests such as extra towels, pillows, blankets, or amenities.
• Respond to guest questions and provide assistance, directions, and information as needed.
• Report all lost-and-found items to security or the designated coordinator.
• Cooperate with other departments to ensure smooth operation and high guest satisfaction.

Additional Responsibilities

• Perform additional duties as assigned by housekeeping management.
• Maintain dependable, consistent attendance as an essential function of the role.

What You'll Bring

Required Skills and Abilities

• Ability to lift up to 30 lbs., reach, bend, stoop, stand, walk, climb stairs, and push/pull heavy equipment.
• Strong listening and communication skills.
• Ability to understand and follow supervisory instructions.
• Ability to provide clear direction and support to guests and team members.
• Hearing and visual ability to detect emergency situations or safety hazards.
• Strong organizational skills and the ability to prioritize tasks and meet deadlines.
• Knowledge of cleaning chemicals, cleaning agents, and housekeeping equipment.
• Ability to extend arms and scrub for extended periods.
• Ability to exercise sound judgment and provide performance oversight to team members.
• Ability to work independently or as part of a team.

Education & Experience

• High School Diploma or equivalent required.
• Bilingual in Spanish preferred.
• Three years prior Housekeeping supervisory experience preferred.

Licenses or Certificates

• CPR Certification preferred.

Other Qualifications

• Strong interpersonal skills and professionalism when interacting with guests and team members.
• Ability to maintain high standards of cleanliness and consistency.
• Ability to contribute to a positive, productive work environment.

Zachry Hotels offers an industry leading benefits package for our employees and their families.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

?Notice to Staffing Agencies

Zachry Hotels (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Zachry, including unsolicited resumes sent to a Zachry mailing address or email address, directly to Zachry employees, or to Zachry's resume database will be considered Zachry property. Zachry will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Zachry will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Zachry's recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. Zachry will not pay a fee to any Agency that does not have such an agreement in place. Agency agreements will only be valid if in writing and signed by Zachry's Human Resources Representative or his/her designee. No other Zachry employee is authorized to bind Zachry to any agreement regarding placement of candidates by Agency.