Relationship Manager- Logbook and Asset Finance at Umba – Nairobi

About Umba

Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expand in customer base.
Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.
Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.
Job Summary:
We are seeking a results-driven and dynamic Relationship Manager to drive sales growth and lead our logbook and asset financing portfolio. The successful candidate will be responsible for achieving sales targets, building and maintaining a high-quality loan book, and ensuring timely collections.
This role involves developing and executing effective sales strategies and expanding our market presence.
The ideal candidate is a proactive leader with proven experience in logbook or vehicle financing sales, strong analytical and problem-solving skills, and the ability to thrive in a fast-paced, target-driven environment.

Job Description:

1. Sales & Collections:

• Drive and meet team sales targets.
• Build and manage a healthy loan portfolio.
• Ensure full and timely collection of principle, interest and fees.
• To formulate sales strategies and ensure company targets are met.
• To map potential customers and generate leads for the organization.
• Prepare forecasts, sales budgets and reports including activity, closings, follow-up and adherence to goals.
• Reviewing sales performance on weekly, monthly, quarterly basis; with the aim of meeting or exceeding targets.

1. Recruitment: Identify, recruit, and onboard indirect sales agents to expand the company's Logbook and Asset financing sales network. Provide initial onboarding to ensure agents are equipped with the necessary tools and knowledge to succeed.
2. Supervising Team Members: Leading and overseeing the daily activities of the team, ensuring that all tasks are completed efficiently and to a high standard.
3. Training and Development: Providing training, guidance, and support to team members to enhance their selling skills and overall performance.
4. Performance Management: Monitoring and evaluating team performance, providing constructive feedback to the team, and conducting performance reviews.
5. Process Improvement: Identifying opportunities to improve processes and workflows within the Business Development department to increase Logbook and Vehicle financing efficiency and effectiveness.
6. Customer Service Excellence: Ensuring that the team delivers exceptional service to our clients, addressing any issues or concerns promptly and professionally.
7. Reporting and Analysis: Preparing reports on team performance, sales metrics, and other relevant data to inform management decisions.

Qualifications:

• A Diploma or Bachelor's degree in Business Administration, Management, or a related field. Some positions may consider equivalent experience in lieu of a degree.
• Proven experience in sales of logbook and vehicle financing facilities, typically 2-5 years, in a similar role
• Strong leadership and management skills, including the ability to motivate and guide a team.
• Excellent communication and interpersonal skills to effectively interact with team members and other stakeholders.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills to manage multiple tasks and deadlines.
• Proficiency in relevant software and tools (e.g., project management software, CRM systems).
• Ability to work well under pressure and in a fast-paced environment.
• Adaptability and flexibility to manage change.
• Strong ethical standards and integrity.