Director of Operations at Global Cleaning Services Corp – Virginia Beach, Virginia

We are seeking an experienced and results-driven Director of Operations to lead and oversee multi-company operations, drive performance, and ensure exceptional service delivery as we continue to grow.

Company Overview

Global Cleaning Services Corp is a professional janitorial services company providing reliable, high-quality cleaning solutions to commercial clients. We pride ourselves on consistency, attention to detail, and strong client relationships. As we continue to grow, we are looking for team members who value organization, accountability, and excellence in their work.

Primary Duties & Responsibilities

1. Operational Leadership

• Oversee daily operations across Global Cleaning Services Corp., Refresh Cleaning, and 4U Supplies, Inc.
• Ensure efficiency, compliance, and consistent service quality across all client sites.
• Develop, implement, and enforce Standard Operating Procedures (SOPs).
• Lead workforce planning, scheduling, and resource allocation across multiple facilities.
• Ensure compliance with OSHA and all applicable local, state, and federal regulations.
• Conduct regular quality inspections and implement corrective actions as needed.

2. Team Leadership & Development

• Lead and manage Area Managers, Site Supervisors, and operations staff.
• Partner with HR on recruiting, onboarding, and training programs.
• Conduct performance evaluations and develop leadership pipelines.
• Foster a culture of accountability, safety, and continuous improvement.

3. Client & Account Management

• Serve as a senior point of contact for key clients.
• Ensure contract compliance and high levels of customer satisfaction.
• Lead client meetings, reporting, and service reviews.
• Resolve escalated issues quickly and professionally.
• Support business development efforts, including renewals and expansions.

4. Financial & Business Management

• Develop and manage operational budgets in partnership with Finance.
• Monitor labor, supplies, and operational costs to maintain profitability.
• Analyze financial and operational performance metrics.
• Identify cost-saving opportunities and efficiency improvements.

5. Supply Chain & Equipment Oversight

• Coordinate with 4U Supplies to ensure effective procurement and inventory management.
• Oversee distribution of supplies and equipment across all sites.
• Ensure proper maintenance and lifecycle management of equipment.
• Promote sustainable and environmentally responsible cleaning practices.

6. Process Improvement & Technology

• Drive operational improvements to increase efficiency and scalability.
• Implement and optimize systems for scheduling, payroll, and reporting (e.g., Paycom or similar).
• Track and analyze KPIs (customer satisfaction, labor efficiency, quality scores).
• Introduce innovative practices and technologies to enhance service delivery.

7. Emergency & Crisis Management

• Lead response to urgent service needs (e.g., floods, spills, emergency cleanups).
• Coordinate communication between clients, vendors, and internal teams during critical incidents.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or related field (preferred).
• 7–10+ years of progressive leadership experience in janitorial, facilities, or service operations.
• Proven experience managing multi-site operations and large teams.
• OSHA certification and/or green cleaning certification (preferred).
• Strong knowledge of industry standards, safety practices, and equipment.

Skills & Competencies

• Strong leadership and team development skills.
• Financial and operational acumen.
• Excellent problem-solving abilities.
• Strong client relationship management skills.
• High attention to detail and quality standards.
• Proficiency in Microsoft Office and workforce management systems.
• Ability to manage multiple priorities in a fast-paced environment.

Work Environment

• Location: Virginia Beach, VA (with travel throughout the Hampton Roads area)
• Schedule: Full-time, primarily Monday–Friday, with flexibility for evenings/weekends as needed
• Travel: Regular local travel required

Compensation & Benefits

• 401(k)
• Health, dental, and vision insurance
• Paid time off

Equal Employment Opportunity Statement

We are proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate in hiring or employment practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.