Senior Manager of Implementation Ops in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager of Implementation Ops in United States.

This role sits at the center of the post-sale customer journey, where operational excellence directly determines client success, retention, and expansion. You will own and scale the systems, processes, and data infrastructure that power onboarding and implementation operations, ensuring clients experience fast, seamless, and high-quality launches. Acting as a strategic partner to leadership, you will translate complex operational challenges into scalable solutions that improve time-to-value and reduce friction across the implementation lifecycle. The position combines hands-on execution with high-level strategic design, requiring both analytical depth and systems thinking. You will work cross-functionally across customer success, product, engineering, and revenue teams to align post-sale operations with broader business goals. This is a high-impact role in a fast-growing environment where your work will directly shape customer experience and operational scalability.

• Design and optimize the end-to-end implementation lifecycle, from sales handoff through onboarding and customer launch.
• Identify operational bottlenecks and redesign workflows to improve scalability, reduce cycle time, and increase customer satisfaction.
• Build and maintain scalable SOPs, playbooks, and enablement systems to support onboarding and implementation teams.
• Define and track core operational metrics such as time-to-launch, CSAT, revision rates, capacity utilization, and churn impact.
• Develop dashboards, reporting frameworks, and data models in partnership with analytics teams to ensure accurate and actionable insights.
• Partner with RevTech to optimize Salesforce workflows and ensure implementation systems are fully integrated and efficient.
• Lead the development of AI-enabled operational tools, including automation, QA support, summarization, and agent-assist capabilities.
• Provide strategic recommendations on process redesign, team structure, and operational improvements based on data-driven insights.
• Collaborate cross-functionally with Sales, Product, Engineering, Finance, and Customer Success leadership to align priorities and execution.
• Coach and guide onboarding and implementation leaders on operational priorities and high-impact initiatives.

• 5+ years of experience in operations, with at least 3 years in customer success, onboarding, implementation, or post-sale operations.
• Strong expertise in Salesforce, including reporting, dashboards, and process design (admin-level experience is a plus).
• Proven experience building and scaling operational systems with measurable business impact.
• Hands-on experience using AI tools in operational workflows such as automation, QA, or agent-assist solutions.
• Strong analytical and systems-thinking skills with the ability to translate data into actionable strategy.
• Excellent cross-functional communication and stakeholder management skills in complex environments.
• Demonstrated ability to manage multiple priorities while maintaining high execution standards.
• Strong ownership mindset with a track record of driving initiatives end-to-end.
• Ability to operate both strategically and tactically in a player-coach capacity.
• Customer-centric approach with a strong focus on improving client experience and outcomes.

• Competitive salary range of $125,000 – $155,000 annually.
• Equity package as part of total compensation.
• Comprehensive health, dental, and vision insurance coverage.
• Fast-paced, high-growth environment with strong exposure to executive leadership.
• Opportunity to build foundational systems that directly shape customer onboarding success.
• Remote-friendly work structure with cross-functional collaboration across teams.
• Access to cutting-edge AI tools and modern operational technologies.
• Strong focus on professional growth, ownership, and leadership development opportunities.
• Inclusive and innovative culture centered on impact, autonomy, and continuous improvement.