Auto Service Advisor in Paramus, New Jersey at AAF Management Group Inc.

Service Advisor - Automotive Dealership

All American Ford of Paramus, a leading Ford dealership committed to providing exceptional customer service and quality automotive solutions, is seeking an experienced Auto Service Advisor to join our dynamic team. If you have a passion for automobiles and a talent for delivering outstanding customer experiences, we invite you to become a vital part of our growing organization.

Key Responsibilities:

- Greet customers promptly and professionally, understanding their vehicle concerns and service needs

- Explain service procedures, estimates, and recommendations clearly and accurately

- Prepare and review repair orders, ensuring all customer requests are documented correctly

- Coordinate with technicians to facilitate timely and efficient vehicle repairs and maintenance

- Maintain ongoing communication with customers regarding the status of their vehicles

- Upsell additional services and maintenance opportunities to enhance customer satisfaction and dealership revenue

- Ensure all service documentation complies with dealership and manufacturer standards

- Follow up with customers post-service to ensure satisfaction and foster long-term relationships

Skills and Qualifications:

- Proven experience as an Auto Service Advisor or in a similar automotive service role

- Strong knowledge of automotive systems, repairs, and maintenance procedures

- Excellent communication and interpersonal skills

- Ability to explain technical information clearly to customers

- Strong organizational skills and attention to detail

- CDK experience is helpful

At All American Ford of Paramus, we foster a professional, supportive, and growth-oriented environment. We offer very competitive compensation, ongoing training, and opportunities for career advancement. Join us and be part of a team dedicated to excellence in automotive service and customer satisfaction.