Service Manager in Boston, Massachusetts at Row34

Row 34 is an award-winning, high-energy neighborhood oyster bar with locations in the Seaport and Kenmore Square neighborhoods of Boston, MA; Cambridge, MA; Burlington, MA; and Portsmouth, NH. We pride ourselves on our extensive oyster program, dynamic menu centered on the freshest seafood, and people-first culture that values teamwork, growth, and hospitality.

Row 34 Kenmore is in search of a Restaurant Manager to join the team. In this role, you will help drive Row 34’s signature hospitality and operational excellence. This is a service-forward role that requires a strong presence on the floor, coaching and developing staff, and maintaining smooth daily operations. Bar oversight and inventory management are also part of the responsibilities, so bar program experience is a plus.

Responsibilities:

• Lead by example in a fast-paced, service-driven restaurant.

• Partner with the General Manager and leadership team to execute daily operations.

• Train, support, and motivate the FOH team to deliver warm, attentive hospitality.

• Maintain a safe, clean, and compliant workplace for staff and guests.

• Foster strong working relationships across FOH and BOH teams.

• Assist in bar operations, including inventory, ordering, and cost controls with help from the Bar Manager.

Qualifications:

• 2+ years of restaurant management experience in a high-volume, full-service setting.

• Strong leadership and organizational skills with the ability to motivate a team.

• Experience with bar programs, inventory management, and ordering systems.

• A genuine love of hospitality and guest service.

• Excellent communication and problem-solving skills.

Row 34 is a progressive organization that offers an exciting, supportive and inclusive environment, designed to foster growth and continued education in and out of the restaurant. We believe in the transformative power of personal and professional growth.

Salary is competitive starting at $70K/year plus the following benefits:

• 2 Weeks Paid Vacation - Annually (increases to 3 weeks at year 3, 4 weeks at year 7)

• Contribution towards Health Insurance, Cigna (Approx. $5,000.00 Annually) - offered at 90 day of employment

• Dental, Vision, Accident, Disability Insurance - offered at 90 days of employment

• 40 Hours Annually Paid Available Sick Time - Accrued

• 401K Program with Company Matching - offered at 6 months of employment

• MBTA Pass Program Eligibility - available day 1 of employment

• Employee Dining Policy

• Opportunities for work related travel to promote the restaurant and the brand