IT Helpdesk Associate at Veho – Bogotá

About Veho
Veho’s mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone.
We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers.
Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities.
About the RoleVeho’s IT department is seeking an IT Administrator who will report directly to the Senior Manager of IT. The IT Helpdesk Associate is responsible for overseeing Veho’s remote employee infrastructure, software and account management for equipment, asset management, software, licenses management and general day to day help desk requests.The ideal candidate should have experience supporting both Mac OS and Windows users. The role will be responsible for tackling small to medium projects that may take longer than a few days to solve. The role requires the ability to roll up your sleeves and dive into technical and logistical challenges.
A great candidate:

• 3+ years of IT experience
• Experience working with SaaS tools such as Okta, Kandji/Intune, Google Suite, etc
• Familiarity with basic networking with the purpose of being able to support our growing warehouse IT infrastructure
• Experience with Asset Management and purchasing
• Some security experience and exposure
• Experience with mobile asset management (ie scanners, android devices, etc)

What You’ll Do:

• Oversee 100% of the service requests, incidents and problems.
• Manages and coordinates urgent and complicated support issues. Determine root cause of issues and communicate appropriately to internal and external customers.
• Responsible for onboarding and offboarding for all employees and contractors
• Work in partnership with the Security team to create a secure digital environment
• Monitor performance and maintain systems managed by IT
• Maintain and update accurate information across several systems including inventory records, knowledge base, and ticketing system
• Participate in an on call monitoring rotation
• Maintain and streamline identity access management
• Create and Maintain documentation and IT policies

What you bring:

• Education: Bachelor’s degree in related fields such as Information Technology, Management Information Systems, Computer Science or similar fields. Equivalent years of experiences without a degree are considered.
• Skills: Customer service, communication, project and program management, working technical knowledge of modern helpdesk and enterprise technologies, working knowledge of SaaS applications, SSO integrations, Network hardware and software solutions (Unifi etc), remote access solutions, secure endpoint solutions and cloud infrastructure/connectivity, creative problem solving.

Experience:

• 3+ years of relevant education and/or work experience.
• ITIL knowledge and understanding of IT best practices

Important Note:This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.