Director, Food and Nutrition Services at RWJBarnabas Health – West Orange, New Jersey

Job Title: Director

Location: SBC Corporation

Department Name: Support Services

Req #: 0000238605

Status: Salaried

Shift: Day

Pay Range: $156,156.00 - $210,811.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Corporate Director of Food and Nutrition Services provides strategic leadership and oversight for the food service operations across RWJBH health system. The role manages the critical intersection between our health system’s food services goals and our strategic partnership with Aramark. As such will ensure that the “management-only” operating model in food services is executed seamlessly, leveraging Aramark’s leadership expertise while ensuring all operations dining experience align with RWJBH’s standards for patient experience, team member experience, safety and fiscal responsibilities across the system.

Qualifications:

Required:

• A minimum of five years of experience as a director leading Food Service Operations in a large hospital, hospitality industry, integrated healthcare delivery system or academic medical center.
• Demonstrated success in managing annual operational budgets exceeding $30 million and achieving significant (minimum 5-7%) productivity and process improvement year-over-year.
• Proven track record as the lead for successful, large-scale patient throughput and capacity management initiatives.
• Exceptional financial, analytical, project management, and contract negotiation skills demonstrated in a competitive market.
• Must possess strong research and analytical skills, as well as excellent written & oral communications skills
• Ability to deliver information accurately in a fast-paced environment with insight and perspective.

Essential Functions:

• Strategic Oversight: Align Aramark’s service delivery with RWJBH’s mission. Develop and standardize food service protocols across all facilities to ensure brand consistency and high-quality patient dining
• Oversee compliance with The Joint Commission, Department of Health and CMS regulations.
• Drive initiatives to improve patient satisfaction scores related to food quality.
• Performance Management: Monitor Key Performance Indicators (KPIs), including HCAHPS scores (Cleanliness of Hospital Environment), infection prevention metrics, and budgetary compliance.
• Operational Performance Command: Establish and maintain a System-wide Operational Performance Framework utilizing predictive logistics and real-time analytics to monitor service level agreements (SLAs), productivity, and operational flow across the network.
• Standardization & Innovation: Set and enforce uniform operating procedures, performance metrics, and technology platforms across all business units and sites to ensure consistent brand standards and operational excellence. Explore and implement disruptive technologies to maximize efficiency and service quality.
• Vendor & Partnership Management: Define the Enterprise Outsourcing Strategy for support services. Oversee strategic vendor selection, complex contract negotiation, and long-term performance management of all major external partners to ensure optimal operational flexibility and financial value realization.
• Human Capital Development: Foster a culture of accountability, safety, and professional growth within Food Services system-wide.
• Service Integration: Work in an interdisciplinary fashion, across the care delivery spectrum, to ensure Food services are seamlessly integrated with clinical teams, enhancing access, clinical outcomes, and the overall patient journey.
• Identify opportunities for cost containment, waste reduction, and revenue generation in retail/cafeteria settings.
• Budget & Resource Accountability: Monitor and manage multi-site, multi-million dollar operational and capital budgets with an emphasis on transparency, financial efficiency, and return on investment (ROI).
• Leadership Development: Promote teamwork and professional growth, encouraging creativity and accountability. Build a robust, cohesive leadership team and talent pipeline for succession planning across all Food Services functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.