Admitting Clerk, Hospital at Hopedale Medical Complex – Hopedale, Illinois

Admitting Clerk, Hospital

HMC Offers:

• Tuition Reimbursement

• Excellent benefits - health, dental, vision, and life and disability insurance

• Quality childcare located on site

• HMC Wellness Center membership

• 401(k) plan with employer match

Employee Daycare Rates

• Infants (6 weeks to 15 months) - $133 weekly, $27 daily

• Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily

• 2 years to 3 years - $119 weekly, $25 daily

• 4 years to 5 years - $112 weekly, $23 daily

Job Preview

The Admitting/Registration Clerk is a patient's first point of contact at the hospital. Must be able to handle the duties of both a receptionist and medical secretary, signing in people and dealing with their personal information. Admitting/Registration Clerk particularly need the skills to collect and organize information to keep the flow of patients running smoothly. The shift is 5:30 am to 2pm Monday through Friday, with rotating weekends. The starting wage for this position is $16 per hour.

Responsibilities

• Greet all patients and answer all incoming phone calls, promoting quality customer service.

• Record patient demographic information, insurance, and billing information into the CPSI computer system; research missing information and obtain signatures on required forms.

• Counsel patients and families regarding financial issues such as insurance.

• Provide information to the patient/representative about billing, complaint process, patient rights and visiting hours. Distribute hospital specific literature.

• Collect and record payments and/or forward information to the Patient Accounts Department personnel.

• Maintain orders sent to the hospital by referring offices.

• Compile an estimate of patient payment responsibility for their services and communicate this information to the patient.

• Is familiar with the HMC payment policies and various options for payment and the financial assistance program.

• Screen calls to ascertain nature and urgency of inquiry.

• Keep the waiting area orderly throughout the day.

• Order and maintain supplies as required.

• Treat patients and their families with respect and dignity.

• Ensure confidentiality of patients' information

• Performs other related work as required or requested.

• High school diploma or the equivalent is required.

• Some college coursework is preferred.

• Experience in medical office reception is required.

• Knowledge of medical terminology is required.

• Awareness of patient registration and documentation procedures is required.

• Strong telephone communication skills, often in stressful situations, are required.

• Ability to analyze and solve problems are required.

• Proficiency with personal computers and Microsoft Office Suite is required.

• The ability to type 35-45 wpm is preferred.

• Good verbal and written communication skills are required.

• Knowledge of basic insurance procedures and documentation of third-party medical insurance payers is required.

• Ability to work independently with only general supervision is required.

• Flexibility, organizational skills, and ability to function well under stress are required.