Supervisor, Telecommunications at Saint Anthony Hospital – Chicago, Illinois

Position Title: Telecommunication Supervisor – Telecommunication Department
Full Time
Day Shift
Compensation: $42K - $66K per year
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles.

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

Position Summary

Supervises a team of specialists to support the maintenance of an organization's telecommunications system. Coordinates the installation and repairs of telecommunication equipment. Manages and delegates work orders and assignments. Helps solve and troubleshoot complex issues to mitigate the impact on the performance of the network. Identify and implement process improvements that lead to the implementation of modern technologies. May require a bachelor's degree. Typically reports to a manager.

Responsibilities

• Work in conjunction with the Director of Security to supervise the telecommunications infrastructure; primary and back up telephone systems, telephone installations, telephone repairs, manage vendor/tech support, telephone system administrator, wireless communication, paging systems, call processing system/equipment, and communication barriers support & services. 30%

• Work in conjunction with the Director of Security to monitor that the telecom operators are providing a customer-focused environment that provides optimal customer service support via telephone and frontline interactions. 30%

• Supervise telecommunications call center and appointment scheduling staff. Monitor systems and provide suggestions to the Director of Security to enhance responsiveness and efficiency. 20%

• Work in conjunction with the Director of Security to support emergency protocols and communications for critical and disaster affairs. Collaborate with the emergency management team and determine best practice. 20%

Work Experience:

One to three years of experience.

Position Qualifications:

Ability to demonstrate written and verbal communication skills in English and Spanish.

Basic computer knowledge (Microsoft Word/Excel).

Excellent communication and customer service skills.

Ability to handle high volumes of incoming calls.

Professional and courteous telephone etiquette.

Previous experience as an operator preferred.

Ability to type 30 wpm preferred.

Able to switch between multiple priorities effectively (multitasking).

Previous Hospital Call Center experience preferred.

Work with others collaboratively, cooperatively and in the spirit of teamwork.

Benefits:

• Comprehensive Health Insurance Plans (Medical, Dental, Vision)
  **Coverage begins on new hires on the first day**
• Employer matching retirement plans
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program
• Free parking
• Basic & Supplemental Life Insurance/Accidental Death & Dismemberment Insurance
• Paid Time Off & Holidays

Saint Anthony Hospital Highlights:

• Community Hospital with Modern Technology: Work in an environment that blends advanced tools with a missiondriven, communityfocused approach.
• Competitive Salaries: Earn a strong, marketaligned compensation package.
• Innovative Environment: Be part of a soontocome transformation as we transition into a new, nextgeneration healthcare campus.
• Collaborative Culture: Join a closeknit team that values communication, teamwork, and mutual support.
• Professional Growth: Build your skills in an organization that invests in its people and encourages continuous development.
• Meaningful Work: Serve a diverse patient population and make a real impact on their health journey.
• Recognition: We are a certified Primary Stroke Center and a respected teaching hospital shaping the next generation of healthcare professionals.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more at focalpointchicago.org