Technical Account Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager in United States.

This role offers an exciting opportunity for a technically curious, customer-focused professional to support the adoption and success of a B2B SaaS platform. You will work closely with customers, guiding them through onboarding, configuration, and integration processes while addressing technical questions and challenges. The position provides exposure to CRM and marketing automation systems, enabling you to build product expertise and grow into a trusted technical advisor. You will collaborate with senior Technical Account Managers, Customer Success Managers, and support teams to ensure customers achieve maximum value from the platform. Success is measured by customer adoption, technical issue resolution, and overall satisfaction. The environment is fast-paced, collaborative, and ideal for early-career professionals eager to grow their technical and customer success skills.

• Support the technical success of assigned customer accounts under guidance from senior TAMs or CSMs
• Assist with onboarding, integration, and configuration activities following best practices
• Identify adoption gaps, technical issues, and data quality problems, escalating as necessary and tracking resolution
• Collaborate with Customer Success Managers to remove technical blockers and enhance product adoption
• Participate in troubleshooting customer-reported technical issues alongside Support and Engineering teams
• Document customer environments, technical decisions, and recurring issues to improve internal knowledge
• Communicate technical concepts clearly to customers, learning to translate complex topics into actionable guidance

Requirements:

• 2–4 years of experience in a technical, customer-facing role such as Technical Support, Implementation Consultant, or Solutions Engineer
• Foundational knowledge of CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) and marketing automation systems (e.g., Marketo, Pardot, Eloqua)
• Basic understanding of SaaS concepts, integrations, and data flows
• Strong problem-solving skills and ability to follow documented processes and best practices
• Clear written and verbal communication skills and a willingness to learn customer engagement techniques
• Bachelor’s degree in Computer Science, Engineering, or related technical field preferred
• Eagerness to grow into a trusted technical advisor role and develop product and domain expertise

Benefits:

• Options for up to 100% paid Medical and Vision premiums for employees
• Flexible PTO policy and paid holidays
• Access to mental health and wellness resources
• 401(k) plan with pre-tax, after-tax, and Roth options
• Short-term and long-term disability coverage and life insurance
• Inclusive and supportive workplace culture promoting learning, collaboration, and professional growth