Account Manager in Pittsburgh, Pennsylvania at M J Brunner Inc

The Account Manager is the engine behind the work. You keep projects moving, ensure teams stay aligned, and keep clients confident every step of the way. As a primary point of contact, you own the day-to-day execution across your accounts, translating client needs into clear direction and making sure everything lands on time and on budget. You’re equal parts organizer, communicator, and collaborator, all while working closely with the rest of the agency to bring ideas to life.

This role is for someone who thrives in the details but never loses sight of the bigger picture. You know how to keep things running smoothly, spot challenges before they become problems, and build strong, trust-based client relationships along the way. If this sounds like your next career step, keep on reading.

Responsibilities:

• Autonomously manage projects from kickoff to completion.
• Partner with strategy and creative leads to draft clear, inspiring project briefs.
• Manage project-level profitability and draft initial scopes of work and estimates.
• Lead client presentations and regular meetings, internal status meetings, cross-functional kickoffs, etc.
• Identify common pitfalls for specific project types early and flag them to the client.
• Build client relationships / act as a primary point of contact for clients

The Account Manager should demonstrate:

• Dynamic Mastery: Demonstrates a well-rounded ability to move diverse project types through the agency efficiently.
• Team Leadership: Demonstrate ability to lead internal team members, motivate action, champion initiatives, etc.
• Client Trust: Strong rapport is built with day-to-day client contacts through reliable delivery.
• Strategic Understanding: Demonstrate an ability to rise above pure “project management” by contributing meaningful points of view during creative and strategic development, ensuring all work remains "on-brand" and "on-strategy."
• Demonstrate an ability to connect daily tasks to the client’s broader business objectives and identifying how agency work moves the needle.

Skills Required:

• Hard: Scope drafting, Ongoing budget and profitability monitoring, presentation development and delivery (internal and external audiences), meeting and schedule coordination/management. AI workflow integration
• Soft: Anticipatory thinking, diplomacy, relationship-building, and persuasive communication

Core Competencies:

• Project & Financial Management
• Problem Solving & Conflict Resolution
• Cross-Functional Collaboration
• Leadership

Experience Required:

• 3–5 years of experience.
• Previous junior AM or Project Management role. Experience in like industries (corporate marketing, startups, or brand management) is highly valued.

Who We Are

Brunner is an integrated marketing communications agency with a fast-paced, creative environment. We value Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our business, especially our team members. We are good people creating good work. Brunner’s commitment is to its people - fostering growth within (robust training, low attrition, and commitment to diversity), becoming an extension of their client’s teams and maintaining long-term relationships, and creating great marketing programs that achieve business impact for their clients.

Perks

We offer your full traditional benefits including health, dental, vision, a 401k plan, and life insurance. We also offer commuter and transit benefits, as well as an employee wellness benefit for you to enjoy your life outside of work. Add to that unlimited PTO, half day summer Fridays and all the holiday time off you would expect.

Flexible Work Policy

It's simple - work where it's most convenient for you! We recognize that we're a mixed group of people with different priorities in our lives, so we empower our employees to create their ideal working scenario...in-office, at home, or a hybrid of both. Keep in mind you might need to pop into the office for a client meeting here and there, or even an agency-wide meeting.

Environmental Demands

Normal office environment. Ability to sit for extended periods of time including extensive use of PC equipment.

We like everyone, so we are an equal opportunity employer. We do not consider your race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status when deciding to hire you. We just want you to be you.