Dispatcher in Hendersonville, North Carolina at Cogent Analytics
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Job Description
The Dispatcher / Operations Coordinator is responsible for owning the scheduling and lifecycle of compliance service work orders from initial request through billing readiness. This role ensures that all work is scheduled efficiently, completed on time, and—most critically—entered and closed out with a high degree of accuracy.
This position plays a key role in operational efficiency, technician productivity, and revenue flow by maintaining clean, complete, and timely work order data.
Work Order Management
Create, update, and manage work orders in the company system
Ensure all required job details are accurate and complete at creation
Track work order status from assignment through completion
Review completed work orders for accuracy, completeness, and required documentation
Close out work orders and submit them as billing-ready
Scheduling & Dispatching
Own day-to-day scheduling and prioritization of all compliance work
Assign work orders to technicians based on capacity, geography, and job type
Maintain balanced workload distribution across technicians
Proactively schedule work to minimize last-minute assignments
Escalate scheduling conflicts, capacity constraints, or priority issues to management as needed
Customer & Internal Coordination
Field incoming service requests via phone and email
Communicate scheduling timelines and updates to customers as needed
Coordinate with field technicians to ensure timely job completion and proper documentation
Follow up with technicians to resolve missing or incomplete information
2+ years experience in dispatching, scheduling, or operations coordination (service industry preferred)
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities and shifting schedules
Comfortable working in systems and maintaining organized records
Strong communication and follow-up skills
Ability to take ownership of workflows and drive tasks to completion
$65,000 - $75,000 a year