LEAD ASSISTANT STORE MANAGER at Goodwill of the Coastal – Waycross, Georgia

POSITION OVERVIEW:

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

General Management

• Oversees and coordinates daily tasks and activities of a team within established budgets and goals.
• Accomplishes tasks through individual performance and direct supervision of employees.
• Provides direction and supervision of employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers using established policies and procedures.
• Acts as manager in absence of Store Manager
• Assesses floor inventory and determines priority needs for sales floor.
• Informs staff of promotions and sales incentives for communication to customers.
• Works with program staff to provide a rewarding and effective training experience for program participants.
• Displays and merchandises stock in order to create an appealing and conducive selling environment.
• Prepares daily deposits of cash for pickup by armored car service.
• Responsible for responding to after-hour alarm calls as necessary.
• Provides leadership standard for customer service. Manages customer complaints in a tactful and efficient manner.
• Orders stock, receives deliveries, and manages inventory.
• Communicate effectively with subordinates, immediate supervisors, and Executive team as necessary and appropriate.
• Responsible for managing employee call-outs before/after scheduled shift
• Performs work activities of subordinates, such as cleaning, production, donor management, and sales.

Production/Donor Management:

• Provides oversight to donor interaction and donation volume management. Maintains accurate record of donor visits.
• Ensures textile and hard goods production goals are met according to established allocations.
• Ensures that all available sellable products are made available for sale as soon as possible, are tagged/priced appropriately, and that stock rotation is maintained as directed in retail work instructions.
• Provides instruction and maintains standards of quality in regard to production and merchandising.
• Prepares for scheduled truck deliveries, and load/unload trucks, as necessary.
• Provide strategic direction to manage donor and production activity and anticipate potential issues/problems.
• Maintain proper equipment levels.

Human Resources/Administrative Management:

• Ability to interview, train and evaluate employee’s performance.
• Builds and maintains a motivated and efficiently trained sales/production staff. Trains new hires.
• Educates staff regarding policies, procedures, and work instructions. Informs staff of any pertinent changes to policy and procedure.
• Submits daily and weekly production reports, maintains sales log, processes staff payroll, completes employee scheduling, and completes other administrative deliverables, as necessary.
• Knowledgeable of all policies and procedures and assures compliance.
• Practices and encourages safe working conditions for all staff.
• Responsible for reporting to after-hours alarm calls and employee call outs.
• Ensures staff coverage is appropriate for business needs. If necessary, works additional shifts to provide necessary coverage.
• Maintain IT operational platforms including human resources software and point of sale systems.

Accomplishes organization mission by completing related assignments as needed.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

1. Position requires a high school diploma or equivalent, 2 years of retail sales experience, and a minimum of 2 years supervisory experience.
2. Must have strong leadership skills and must be able to train, develop and motivate staff. Must have good team building skills.
3. Must be able to drive sales and have a strong customer focus.
4. Ability to work with a diverse group of customers, staff, and with individuals with disabilities required.
5. Excellent communication skills are essential, including reading, writing, listening, and speaking,
6. Must have a valid GA driver’s license, valid insurance, ability to be insured under the company’s vehicle insurance policy.
7. Ability to work varied hours, which include evenings and weekends, as required.
8. Ability to determine when to direct a problem situation to a supervisor required.
9. Ability to utilize computers and relevant software programs as necessary for operations/administrative deliverables.
10. Requires acceptable results of CORI check according to Goodwill policy and requirements.