Customer Service Representative at Netafim Irrigation Inc – Fresno, California

About the Role

Work Arrangement: This is a hybrid role, offering a blend of in-office collaboration and remote flexibility, along with a competitive compensation package and excellent benefits.

We’re looking for a customer-focused, detail-oriented Customer Service Representative who thrives in a fast-paced environment and enjoys being the trusted connection between our customers and our internal teams. In this role, you’ll play a key part in delivering exceptional service, supporting order management, and ensuring a seamless customer experience from start to finish.

If you’re a strong communicator, a proactive problem-solver, and passionate about turning everyday interactions into positive customer experiences—this role is for you.

• Serve as the primary point of contact for customers via phone, email, and internal systems
• Process customer orders accurately and efficiently, ensuring all details are complete and correct
• Respond to inquiries related to orders, pricing, availability, delivery timelines, and product information
• Partner closely with Sales, Logistics, Supply Chain, and other internal teams to resolve issues and meet customer expectations
• Proactively identify potential order or delivery issues and work quickly toward resolutions
• Maintain accurate customer and order records in ERP/CRM systems
• Support continuous improvement by identifying process enhancements and customer experience opportunities
• Represent the company with professionalism, empathy, and a solution-oriented mindset at all times

What You Bring

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of experience in customer service, order management, or a related role
• Strong communication skills—both written and verbal
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a deadline-driven environment
• Proficiency in Microsoft Office (Outlook, Excel, Word); experience with ERP/CRM systems a plus
• A collaborative mindset with the ability to work independently when needed

• You genuinely enjoy helping customers and solving problems
• You stay calm under pressure and handle challenges with professionalism
• You’re proactive, adaptable, and always looking for ways to improve
• You value teamwork and understand the impact of strong cross-functional collaboration

• Be part of a purpose-driven organization with a global footprint
• Collaborate with knowledgeable, supportive teams
• Opportunity to grow and develop within customer service and operations
• Competitive compensation and benefits package

If you’re excited about delivering outstanding service and making a meaningful impact for customers every day, we’d love to hear from you.