Technical Support Analyst at Captrue/TPAC – Blaine, Minnesota

A CAREER AT CAPTRUE

Working at Captrue, you’ll experience a culture that is made up of a group of people who are supportive, innovative, collaborative, and caring towards each other and the customers we serve. Captrue is looking for a Technical Support Analyst to join our team. This is a hybrid, full-time position located in our Blaine, MN office. Join our team and help us change the way healthcare is financed, disclosed and delivered.

WHO WE ARE

Captrue is an internal shared services company providing support to our third-party administrator Company, Captrue Benefits and our MGU company TPAC, located in Minneapolis, Minnesota. Our mission is to change the way healthcare is financed, disclosed and delivered. We need people who value honesty and transparency; people who take ownership and responsibility of whatever they are doing. We seek individuals who value all people and interact with humility and respect; people who like to dig deep into issues, who are curious and who understand life is about more than work. If you believe in our mission and share our Core Values, then we would like to talk about how we can make a positive impact together.

OUR VISION FOR THIS KEY ROLE

As a Technical Support Analyst, you’ll have the opportunity to provide technical assistance to internal users and support the organization’s infrastructure and internal home-built solutions, as well as the IT needs for our third-party administrator Company, Captrue Benefits and our MGU company TPAC. This role involves troubleshooting hardware, software, and network issues, assisting with cybersecurity operations, and ensuring timely resolution of support requests. The analyst will collaborate with cross-functional teams to maintain system reliability and security.

A SAMPLE OF WHAT YOU’LL GET TO DO IN THIS JOB

· Respond to and resolve help desk tickets related to hardware, software, and network issues.

· Assist in the setup, configuration, and maintenance of desktops, laptops, and mobile devices.

· Monitor and escalate cybersecurity alerts; assist in implementing security best practices in coordination with external vendor.

· Maintain and support existing in-house software and solutions.

· Maintain accurate documentation of systems, procedures, and support activities.

· Coordinate with IT team to deploy updates, patches, and security enhancements.

· Track and manage IT inventory, including procurement and lifecycle management.

· Provide excellent customer service and communicate technical solutions clearly to non-technical users.

WHAT YOU’LL BRING TO THE JOB

· Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.

· 1-3 years of experience in a technical support or IT help desk role.

· Proficiency with Microsoft Office Suite, Windows and macOS environments.

· Familiarity with ticketing systems and basic networking concepts.

· Strong problem-solving and organizational skills.

· Basic knowledge of cybersecurity principles and tools.

· IT certifications such as CompTIA A+, Network+, or Security+.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Proficient with Microsoft Office Suite or related software.