Driver & Office Assistant at Frontier Dental Laboratories, Inc. – Rockford, Illinois

Title: Driver & Office Assistant

Location: Rockford, WI

Work Schedule: Part-Time: 2-3 days a week with working a shift of 6-8 hour days between 8am-3pm.

Cap of 25 hours weekly.

Responsibilities

Driver (80%)

• Drive a Company Vehicle for Case Delivery and Pick up Service: Learn and cross-train on multiple routes to and from designated dental offices
• Prepare Route Tote(s): Organize, pack, and carry cases prior to going out on a route
• Establish and Maintain Professional Relationships with Dental Offices: Strive to learn the preferences of each dental office (i.e. entrance/exit, case drop off and pick up location, etc.)
• Use a Route Cell Phone: Stay in contact with the office on matters related to the route (i.e. added pick up requests)
• Maintain Company Vehicles: Fill gas, keep mileage log, take to carwash, clean inside of vehicle after use, get oil changes, report safety concerns or necessary vehicle maintenance as necessary

Office Assistant (20%)

• Manage Daily Case Workflow: Contribute to the processing of dental patient cases with efficiency and accuracy; unbox cases, pan-up cases, disinfect cases, book-in cases, schedule cases, track case progress, check on case status for dentist inquiries, ship and receive cases, bill out completed cases, and ensure follow through to completion
• Answer Front Door, Greet, and Assist Visitors: Welcome all with a pleasant, professional, and helpful demeanor
• Use Lab Management Software (Evident)
• Communicate with Dentists and their Team (external customers): Answer phones and assist the caller, transfer phone calls to the appropriate department or individual when necessary, send and receive fax information, check and respond to emails, and represent D&S well during in-person discussions with external customers that come on-site
• Communicate with D&S Employees (internal customers): Support employees from all D&S locations and be willing to assist them as needed

*Job-related duties include the above description, but are not limited by them

• Required: Driver's License and acceptable driving record as deemed by our insurance company
• Preferred: Previous experience in customer service role; dental background appreciated

Education & Experience Required

• High School or equivalent

Skills & Competencies Required

• Attention to detail and aptitude in working with numbers including mathematical calculations involving percentages, fractions, and decimals.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively communicate information to clients, and other employees of the organization.
• Must have a valid driver’s license.
• Cooperation: Being pleasant with others on the job and displaying a good-natured, positive, team-player attitude
• Dependability: Being consistent, reliable, and responsible in fulfilling obligations
• Integrity: Being honest and ethical while handling confidential information

Physical Requirements

• Sitting: Sitting while driving up to 6+ hours
• Standing: Periodically, as necessary during delivery or service interactions.
• Bending: Occasional stooping or bending during loading/unloading tasks
• Lift/Push/Carry: Must be able to lift, push, and carry up to 25lbs
• Vision: The employee is required to have visual acuity to perform an activity such as: operating motor vehicles.
• Additional Physical Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes or alarms
• May occasionally need to walk up and down stairs during deliveries.

Work Environment:

• Company: D&S is described as a “manufacturer of dental appliances,” and therefore is production-based. D&S is challenging, rewarding, collaborative, fast-paced, and innovative.
• Department: Current employees describe the front office as, “Fast-paced, team-based, offering a wide variety of tasks, and the majority of the work is performed standing on your feet/walking (you move around a lot), so comfortable shoes are a necessity!”

Salary

• Based on prior experience and/or education

Work Conditions

Travel: N/A

Work Conditions: Lab/Office/Driver-Field/Sales

• Must be able to wear personnel protective equipment for tasks requiring them.
• The worker is subject to vibration, exposure to oscillating movements of the extremities or whole body.

Work Conditions: Lab, Office or Driver

• Exposure to varying weather conditions during outdoor deliveries.
• Driver: Must be comfortable driving and working in a mobile setting.