Customer Service Representative- FLOAT at State Savings Bank – Traverse City, Michigan

The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business.

TASKS:

• Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans.
• Issue Money Orders, Cashier’s checks, and Gift Cards.
• Perform balancing of cash drawer, buying and selling cash to vault.
• Accurately prepare and transmit proof.
• Identify counterfeit money.
• Cash US Savings Bonds.
• Answer phones, filing, maintaining supplies.
• Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed.
• Follow all Bank policies and procedures.
• Maintain professional, business-like appearance.
• Perform other tasks requested by supervisor related to the Bank and its function.

QUALIFICATIONS:

• Education and Experience:
• High School Graduation or GED.
• Must be at least 18 years of age.
• Good Oral and written communication skills.
• Must be able to operate a computer and navigate related software for position.
• Cash handling experience helpful.
• Must be able to work well under pressure.
• High degree of accuracy, well organized.