Program Administrator, SECTOR at Chrysalis Center Inc – Los Angeles, California

About Us:

Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. Our Mission is to serve people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives.

Chrysalis SECTOR Program Overview:

The SECTOR Program will provide vocational training and support to Chrysalis clients who have been involved in the criminal justice system. The program launched in January 2021 and will be centered around partnerships with leading training providers in Los Angeles focused on industries including social assistance, healthcare, government, hospitality, information technology (IT), and more. We are also creating internal training programs within Chrysalis.

Led by LA County’s Justice, Care, and Opportunities Department (JCOD), the SECTOR Program is aimed at (1) reducing unemployment and increasing earnings; (2) reducing recidivism; and (3) improving behavioral health and well-being by preparing and matching people with justice involvement to jobs in high-growth industries. The program seeks to serve individuals who have encountered the criminal or juvenile justice system and have a history of mild to moderate mental health and/or substance use disorders. Chrysalis will work closely with training partners to skill up clients, while also providing critical support through employment coaching to support clients in getting ready for, finding, and keeping a job.

Job Summary:

The SECTOR Program Administrator is a highly organized, detail-oriented, and service-driven individual who plays a critical role in supporting the day-to-day operations of the SECTOR program. This position supports a vocational training program service to individuals who have previously been involved with the criminal justice system and is essential to ensuring seamless coordination between clients, Career Coaches, training partners, and leadership.

The Program Administrator thrives in a fast-paced, highly collaborative environment and is responsible for maintaining accurate program data, coordinating training logistics, supporting client engagement, and delivering excellent customer service to clients, staff, and partners. The role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while contributing to the organization’s broader mission of helping clients prepare for, find, and retain employment.

Duties and Responsibilities to include but not limited to:

Program Operations, Data Management, & Administrative Support (25%)

• Input, track, and maintain all incoming and exiting participant information across appropriate databases; run and support program reports as needed.
• Schedule and maintain SECTOR training programs, including start and end dates, enrollment timelines, and capacity tracking.
• Document, organize, and maintain a comprehensive directory of available training programs, including eligibility requirements, enrollment processes, and program descriptions.
• Develop and maintain streamlined enrollment processes with individual training providers to ensure efficient and timely participant placement.
• Track all incoming referrals, develop a system for engagement and follow-up, and document outcomes.
• Place orders for supplies, monitor inventory, and coordinate distribution of materials and resources to SECTOR staff and clients.
• Support purchasing processes related to job-connected client funds, including scholarships, tools, and material needs.

Client Support, Partner Collaboration, & Outreach (25%)

• Provide high-quality customer service to clients, volunteers, and staff via phone, email, and in-person communication.
• Review client reports and support with outreach, follow-up, and engagement activities.
• Document and track client referrals for supportive services, ensuring appropriate follow-up and coordination.
• Communicate client concerns, issues, and grievances to the Director and support resolution as appropriate.
• Facilitate Cognitive Behavioral Intervention (CBI) career preparation classes and provide support during client engagement activities.
• Research and identify training opportunities in emerging and high-growth sectors that lead to living-wage employment.
• Collect and maintain all required information from training providers to enroll clients or implement trainings.
• Coordinate services and maintain ongoing communication with training partners, addressing enrollment, billing, or logistical issues as needed.
• Keep the SECTOR training webpage up to date, including regular changes to training dates and details.
• Attend occasional meetings, trainings, and events, as required.

Communication, Materials, and Events (25%)

• Draft and distribute internal announcements regarding upcoming training opportunities to staff and stakeholders.
• Create, update, and translate flyers, forms, and program materials for SECTOR events and services.
• Develop and distribute a monthly SECTOR newsletter for clients, featuring job leads, training opportunities, and community resources.
• Monitor and respond to inquiries through the SECTOR program email account, ensuring timely and professional communication.
• Provide logistical and administrative support for SECTOR events, orientations, trainings, and special initiatives.

General Duties (25%)

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and Vision and adhere to the Chrysalis Values.
• Perform other duties related to the position, as assigned.

Job Skills & Qualifications:

• Passion for Chrysalis’s mission
• Previous administrative or equivalent experience desired
• Strong data entry skills with a focused attention to detail and accuracy
• Strong organizational skills, including effective time management and the ability to work and make decisions independently
• Possess interpersonal, written, and verbal communications skills, including knowledge and execution of proper phone etiquette
• Ability to prioritize and accurately complete multiple tasks and work under deadlines and changing priorities
• Proficient in Word, PowerPoint, and Excel, and can conduct online research
• Willingness to work a flexible schedule depending on needs
• Excellent verbal and written communication skills
• Ability to multitask and prioritize appropriately yet maintain flexibility
• Ability to work in a fast-paced, professional environment
• Self-starter with “can do” attitude and initiative
• Ability to interact with clients, colleagues, partners, and others with diplomacy and tact
• Sensitive to various cultures and lifestyles
• Willingness to work a flexible schedule depending on needs
• Reliable transportation. Willingness to travel among locations as required. (Mileage reimbursed)

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

Fair Chance Hiring Statement

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.