Customer Issue Resolution Analyst - REMOTE at Jobgether – United States

Customer Issue Resolution Analyst - REMOTE

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Issue Resolution Analyst - REMOTE. In this role, you'll play a vital part in enhancing financial health for a portfolio of accounts within the healthcare sector. Your focus will be on resolving complex payment issues and driving initiatives to improve Accounts Receivable performance. Collaboration with internal teams and customers is key, as you will harness both your analytical and customer service skills to foster strong relationships and deliver innovative solutions.Accountabilities

• Lead end-to-end CIR management for a portfolio of accounts with complex billing, reconciliation, or systemic issues.
• Optimize AR performance through focused, data-driven initiatives that meet or exceed operational and financial targets.
• Own the resolution of escalated, high-complexity cases, partnering with customers and internal teams to deliver timely solutions.
• Drive proactive root cause analysis and implement sustainable improvements to prevent recurring issues.
• Act as a super user within CIR and mentor team members.
• Deliver first-class customer service through professional, empathetic communication across phone, email, and virtual meetings.
• Partner with cross-functional teams to resolve root causes and drive continuous improvement.

Requirements

• Bachelor's degree or higher AND minimum two years of experience in Finance, Accounting, customer service, accounts receivable, or related fields.
• OR High School Diploma/GED AND minimum seven years of experience in relevant fields.
• Direct experience in managing key accounts is preferred.
• Demonstrated skills in financial statements analysis, negotiation, and credit principles.
• Advanced skills in Microsoft Office Suite, especially Excel and Power BI.
• Strong organizational and soft skills with the ability to influence change.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive benefits including Medical, Dental & Vision, and Health Savings Accounts.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability Benefits and Life Insurance.
• Paid Absences and Retirement Benefits.
• Programs focused on supporting physical and financial well-being.

Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1