Traveling Hardware Technician at Genesis Gaming Inc – Las Vegas, Nevada

ABOUT GENESIS GAMING SOLUTIONS

Genesis Gaming Solutions, Inc. develops hardware and software solutions for casino pit and poker room management and player tracking operations. We began our development in 1999 and have continued to enhance our BRAVO product line to meet our customers’ needs and exceed their expectations. BRAVO Pit & Poker products are the most comprehensive, innovative products available in the industry.

The company also offers a full line of table game products to the casino industry including custom-built gaming tables and furniture, high-quality casino chips, precision dice, playing cards, table layouts, roulette wheels, roulette and baccarat displays, and table game accessories.

The innovation created by the company makes Genesis Gaming Solutions Inc. the only comprehensive solutions provider in the table games industry.

BENFITS OFFERED

• Medical, Dental, and Vision Insurance
• Company Paid Basic Life Insurance
• Company Paid Accidental Death & Disability (AD&D)
• Company Paid Short-Term & Long-term Disability
• Paid Holidays
• Paid Time Off
• Development & Training Opportunities

SUMMARY: The Traveling Hardware Technician is responsible for providing on-site technical support for installations, repairs, and maintenance of Genesis Gaming tracking system hardware. The ideal candidate for the Traveling Hardware Technician position will have strong troubleshooting skills, experience with basic carpentry and hand-tools, and will have the flexibility to travel frequently- often at short notice. Extensive travel is required, along with occasional extended stays based on project needs. Effective communication skills, adaptability and commitment to quality service are essential for the Traveling Hardware Technician.

WHAT YOU’LL DO:

• Travels to customer properties to install tracking system hardware on pit and poker tables.
• Installs hardware on pit and poker tables at the Genesis Gaming warehouse, prior to shipment.
• Ensures the customer is fully satisfied with installation and maintenance, prior to departing the customer’s property.
• Openly communicates to supervisor for any technical or service-related issues that need additional support.
• Provides daily status updates to Sales Executive and Productions Team for every install.
• Keeps an eye open for opportunities to improve processes or products and shares the feedback with the Products and Service department.
• Completes all installs and maintenance in a timely and efficient manner, controlling unnecessary costs.
• Submits expense reports for all jobs timely to ensure accurate customer billing and company cost control.
• Follows all Per Diem allowance limits and guidelines.
• Follows state driving laws when driving and/or renting a car while on company business.
• Is always a positive representation of Genesis Gaming while at casinos; ensuring that behavior is always kept considerate, ethical and within company policy.
• Assists in other departments as needed, by request.
• Performs other related duties as assigned by management.

WHAT WE’RE LOOKING FOR:

• Possesses basic carpentry skills, such as drilling and routing, and can efficiently operate basic hand tools.
• Possesses good time management kills, organizational skills, and written and oral communication skills.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• In some jurisdictions, Gaming Commissions will request extensive documentation such as finances, background checks, etc. before becoming licensed and able to enter certain gaming establishments.
• A successful candidate must be able to successfully complete a background and drug testing prior to being hired.

WORK AUTHORIZATION & LOCATION REQUIREMENTS:

• This position requires full-time, on-site presence at our Las Vegas, NV Warehouse.
• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.