Talent Operations Manager at Caring for Family of Companies – Phoenix, Arizona

Job Summary

The Manager of Talent Operations serves as the gateway to the organization, attracting, allocating, analyzing, and deploying talent to secure and retain a high-value, high-caliber workforce with a strong cultural fit. This position is responsible for designing and overseeing the end-to-end talent lifecycle for Caregivers and Administrative staff within the organization, and ensures top tier strategy, recruitment, acquisition, onboarding, compliance, and workforce planning.

The Manager of Talent Operations partners closely with the HR, Operations, and Executive leadership to ensure the organization attracts, hires, and retains a qualified and top-tier workforce, while maintaining regulatory compliance and delivering an excellent applicant and onboarding experience.

Key Responsibilities

Talent Acquisition and Workforce Planning

• Develop, analyze, implement, and manage talent strategy programs
• Lead high volume recruitment strategies to attract qualified Caregivers, CNAs, RNs, and Administrative staff
• Manage recruiting pipelines, hiring targets, and workforce forecasting
• Conduct interviews for all administrative staff open requisitions in partnership with department leaders
• Partner with key leaders to anticipate staffing needs and ensure continual, timely coverage
• Onboard, optimize, and maintain recruiting platforms, job postings and sourcing strategies, utilizing dynamic SEO and keywording strategies
• Monitor hiring metrics including time-to-fill, applicant conversion rates, and retention
• Provide key stakeholders with data-driven deliverables capturing KPIs for the talent program
• Work closely with department Directors to observe staff and provide constructive feedback to identify, deploy, and develop key executive talent and ensure the highest level of performance.
• Maintain a consistent candidate flow
• Develop strategies for short and long-term scalability
• Manage the operational workflow for hiring, onboarding, and training
• Ensure all employees meet regulatory, and compliance requirements
• Implement systems and processes to streamline onboarding and employee movement into the workforce
• Ensure a steady flow of employees hired daily to meet weekly/monthly KPIs and Company budget needs
  
  Team Leadership
• Manage and develop talent operations staff
• Establish team performance metrics and provide coaching and development
• Foster a culture focused on urgency, support, responsiveness, and service excellence

Compliance and Regulatory Oversight

• Ensure compliance with federal, state and local regulations related to employment
• Maintain proper hiring documentation
  

Process Improvement and Systems

• Optimize the ATS, HRIS and workforce management systems
• Develop standard operating procedures for hiring and onboarding workflows
• Use data and reporting to identify staffing trends and operational improvements
• Serve as internal consultant, advisor and problem solver on talent opportunities and challenges

Budget and Vendor Oversight

• Develop, track and deliver departmental budget
• Responsibly allocate annual hiring forecasts in conjunction with HR leadership.
• Negotiate and steward contracts with vendors and partners.
• Serve as the point of contact for recruiting partner agencies, troubleshooting any issues and optimizing efficiency of systems and success of partnerships.

Industry Relations and Knowledge

• Establish and maintain strategic community contacts
• Attend applicable conferences
• Understand rules and regulations governing comprehensive licensing and contracts

Essential Job Functions (Required to perform with or without reasonable accommodation)

• Maintain regular, reliable, and predictable attendance.
• Demonstrate strong interpersonal skills and ability to work independently and collaboratively.
• Respond promptly and professionally to operational needs, concerns, disruptions and issues.
• Maintain accurate, timely, and compliant records and documents.
• Keen and rigorous attention to detail.
• Exercise sound judgment, problem-solving, and decision-making skills.
• Communicate clearly and professionally in both written and verbal formats.
• Adhere to all company policies, confidentiality requirements, safety standards, and regulatory obligations including HIPAA.
• Work effectively in a fast-paced, dynamic environment while adapting to changing priorities and completing critical tasks with minimal supervision.

Education and Experience

• 8+ years of experience in Talent Acquisition, HR, Operations, or workforce management
• 4+ years of progressive leadership or team management experience
• Experience in home care, home health, healthcare staffing or healthcare operations preferred
• Strong knowledge of employment laws and regulatory compliance in healthcare
• Experience with ATS and HRIS implementation and optimization
• Proficiency in Microsoft Office and collaboration tools required
• Strong written and verbal communication skills required
• Demonstrated discretion, professionalism, and sound judgment in handling confidential information required
• Experience in project management systems such as Monday.com is highly valued
• Experience in Care Management Platforms such as AxisCare are highly valued

Working Conditions

• Ability to remain in a stationary position for extended periods (office environment)
• Ability to operate standard office equipment or tools required for the position
• Ability to move about the work area and between sites as needed
• Ability to travel based on working location to HQ and to branches on a regular basis

Work Location: On-site or remote

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: Yes

Required Travel: Minimal

About Us

Caring for Family of Companies provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid for Employee
• Vision – Company Paid for Employee
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more
• 401k with Company match

Disclaimer
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Family of Companies is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.