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Room Service Server at Osthoff Management Corporation – Elkhart Lake, Wisconsin

Osthoff Management Corporation
Elkhart Lake, Wisconsin, 53020, United States
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About This Position

Room Service Server

Room Service Server
Job Description
Room Service Servers are responsible for taking orders over the phone and delivering food and beverages to guest rooms promptly and professionally while maintaining the AAA 4 Diamond brand expectation.
Duties and Responsibilities
  • Take room service orders over the phone and repeat orders back to guests to ensure accuracy
  • Enter orders into POS system accurately and efficiently
  • Deliver food and beverages to guest rooms in a courteous and professional manner
  • Ensure all orders are presented to resort standards
  • Anticipate guest needs before they ask
  • Set up and remove trays, carts, and service items from guest rooms and hallways
  • Perform hall sweeps at the beginning and end of shift
  • Promote The Osthoff Resort's service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
  • Collaborate with kitchen and restaurant team members to ensure seamless service
  • Assist in the checklists at the beginning/end of each shift with the team
    • Including polishing, cleaning, prepping
  • Be willing to help fill in as needed to ensure guests' needs are being met
  • All other duties as assigned
Qualifications
  • Strong customer/ guest service skills
  • Ability to take care of the customers' needs while following company procedures
  • Be able to work in a fast-paced environment, with self-motivation
  • Must be able to have a positive attitude with the willingness to go above and beyond what is expected
  • Possess great time management skills, with the ability to think on the spot
  • Must possess a positive attitude as a contributor to a diverse work environment
  • Ability to learn quickly and accurately
Why Work at the Osthoff Resort & Spa?

The Osthoff Resort & Spa's mission is to deliver the best Midwest resort experience to our guests. We foster a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort & Spa, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort & Spa is an Equal Employment Opportunity Employer.
About Us

At The Osthoff Resort & Spa, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort & Spa is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.

Job Location

Elkhart Lake, Wisconsin, 53020, United States
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Job Location

This job is located in the Elkhart Lake, Wisconsin, 53020, United States region.

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