Warranty Administrator at Cable Dahmer Automotive Group – Independence, Missouri

Location: Cable Dahmer

Position Overview
The Warranty Administrator is responsible for managing the complete warranty claims process within the service department. This role ensures that all manufacturer and extended warranty claims are submitted accurately and in a timely manner. The Warranty Administrator works closely with service advisors, technicians, and accounting to maintain compliance with manufacturer guidelines while maximizing claim recovery.

Review, prepare, and submit warranty claims to the manufacturer

Monitor claim status and follow up on outstanding or unpaid claims

Correct and resubmit denied claims as needed

Maintain accurate records of claims, repair orders, credit memos, and related documentation

Reconcile warranty receivables and post credits to the appropriate accounts

Ensure compliance with manufacturer policies, recalls, and service bulletins

Serve as the primary point of contact for warranty-related questions from internal staff and manufacturer representatives

Train and assist service staff on warranty processes when needed

Identify process improvements to reduce claim rejections and improve efficiency

Support the service department with administrative tasks as required

High school diploma or equivalent required

Previous experience in a dealership service or warranty role preferred

Familiarity with Dealer Management Systems (CDK, Reynolds & Reynolds, or similar) is a plus

Strong organizational skills and attention to detail

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to interpret technician notes, labor codes, and warranty requirements

Strong communication and customer service skills

About Us
At Cable Dahmer Automotive Group, we take pride in being a trusted dealership group dedicated to providing top-quality vehicles, exceptional customer service, and a strong commitment to our community. With a focus on innovation and excellence, we strive to create a welcoming and professional environment for both our customers and employees.
We believe in fostering career development through training, mentorship, and leadership opportunities. Our goal is to support our team members in achieving their professional growth while maintaining a customer-first approach.

EEO, including disability/vets